Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.
We are looking for a curious and thoughtful Policy Domain Expert who will help drive our mission of keeping Discord users and developers safe through evolving our platform integrity policies and supporting their implementation.
What you'll be doing:
- Identify, research, and write platform integrity policies to support users and developers on Discord through close collaboration with Product, Legal, Trust & Safety, and Product Policy.
- Partner with enforcement teams under Product, Trust & Safety, Customer Support, and Developer Support to operationalize new policies through agent training, tooling changes, and enforcement guidance.
- Manage and resolve policy escalations from cross-functional partners, including Product, Trust & Safety, Legal, Communications, and more.
- Set the long-term vision and strategy for resolving issues within the platform integrity space, such as iterating on enforcement frameworks for Discord’s developer ecosystem.
- Drive complex policy projects, including around Discord developers, apps, games, and emerging product launches.
- Coordinate cross-functional responses to content decisions that balance differing opinions, perspectives, and risk assessments in order to provide effective policy guidance.
- Write user-facing communications to explain our platform integrity policies and enforcement decisions through blog posts, Help Center articles, and other resources.
- Articulate Discord’s values and policy principles to internal stakeholder teams.
Potential exposure to sensitive or graphic content, including but not limited to vulgar language, violent threats, pornography, and other graphic images.
What you should have:
- Experience working on relevant issues at another game company or tech company:
- Spam, scams, fraud, and other forms of platform abuse
- Malware and malicious conduct
- Inauthentic behaviors or engagement
- Platform ban evasion
- Apps and developers
- General knowledge about APIs and API integrations
- Familiarity with scaled abuse, as well as technical and adversarial abuse patterns
- Experience in content policy writing and development, social science research, and data-driven decision-making
- Familiarity with project and/or program management.
- Passion for supporting both your team and our users
- Strong organizational and communication skills
- Attitude of open-mindedness, collaboration, flexibility, and always questioning your assumptions
Bonus Points
- Familiarity with Discord, its developer ecosystem, and its API
- Experience working with or writing policies for teen creators and developers
- Multilingual
#LI-Remote
The US base salary range for this full-time position is $185,000 to $203,500 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
Check out our inclusion, diversity and purpose efforts, company principles, or learn more about the Life @ Discord experience!
What We Do
Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.
Why Work With Us
Imagine a workplace that not only tolerates but celebrates the unique perspectives each and every person brings to it. One that is representative of the world we want to live, play and work in. Well, imagine no more. Just as Discord gives everyone the power to belong, we are building a workplace that is welcoming and inclusive from the inside out.
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