About Us
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.
Opportunity
We are looking for a skilled Platform Engineer to join our Core Platform team. This position offers a unique chance to shape our architecture, reliability, and scalability by bridging the gap between Application Engineering and DevOps.
Annual US Hiring Range: $140,000 - $160,000 (negotiable based on exceptionally qualified candidates)
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
Responsibilities
- Implement infrastructure easing the breakdown of a monolithic API server into scalable, resilient microservices.
- Proactively manage and enhance the developer experience around Kubernetes-based deployments and infrastructure.
- Design, construct, and improve modern CI/CD pipelines and automated workflows.
- Create automation testing strategies and implement robust integration and infrastructure-level testing for distributed systems.
- Work closely with application engineering and DevOps teams to improve developer effectiveness, reliability, and operational ease.
- Offer technical insight on system architecture and design, ensuring robustness, scalability, observability, and maintainability.
Requirements
- Proficiency in at least one high-level programming language (Go or Ruby preferred; Python, Java, C#, etc. acceptable).
- Demonstrated hands-on experience in decomposing monolithic applications into microservices.
- Solid knowledge and practical experience with Kubernetes.
- Proven ability to build and optimize CI/CD pipelines.
- Capacity to design and implement infrastructure-level and integration-level automated testing.
- Strong understanding of systems design principles, including scalability, observability, maintainability, and reliability in distributed environments.
Desirable Requirements
- Familiarity with public cloud platforms (AWS, GCP, or Azure).
- Experience with Infrastructure-as-Code tools (Terraform, Pulumi, CloudFormation).
- Knowledge of application observability and monitoring solutions (Datadog, Prometheus, Grafana).
- Experience in enhancing engineering productivity through internal tooling and automation.
UJET is an Equal Opportunity Employer
UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
Beyond our great team and disruptive technology, we offer competitive compensation and benefits, work/life balance, stock options, engaging team events, and more!
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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