Performance Specialist

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

 What’s the opportunity? 

We are looking for a Performance rate specialist to join our Operations team. The performance rate specialist is responsible for monitoring and supervising the performance of our local partners and optimizing conversion rate results. The performance rate specialist works diligently to ensure that our providers perform at a high quality.

What will I be doing?

• Understands dLocal operations in order to detect and prevent operational and system/technical problems and suggest operational improvements with strategic thinking;
• Analyze the approval rates and generate accurate and optimized reports that support the entire team in a good decision-making strategy;
• Designs performance management strategies and processes that measure outcomes, identify areas for improvement and align teams to organizational goals;
• Map user experience for each payment method and standardize payment flow between providers;
• Join high-performing optimization teams composed of professionals from diverse areas, all dedicated to achieving the best possible results for our customers.

What skills do I need?

• Analytically driven with experience manipulating large data sets and drawing actionable insights from data;
• 1+ years of experience in payments analytics;
• Data Analysis tools (SQL, Kibana, Looker, New Relic, Coralogix);
• Curious profile, positive attitude, and problem-solving attitude;
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time;
• Fluent English.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Remote work: work from anywhere or one of our offices around the globe!*

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English, Spanish, or Portuguese classes.

- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!