Performance Management Supervisor

PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
We are looking to recruit an experienced Performance Management Supervisor. The ideal candidate will be responsible for developing, implementing, and managing performance management processes and initiatives within the organization. You will play a critical role in facilitating the ongoing assessment, feedback, and improvement of employee performance to support organizational goals and objectives. In addition, you collaborate with managers and HR business partners to ensure alignment between individual performance goals and overall business objective.
Responsibilities:

• Develop, implement, and oversee performance management policies, procedures, and systems to ensure consistency and fairness across the organization.
• Collaborate with HR business partners and departmental managers to establish performance standards, goals, and expectations for each role.
• Train managers and employees on performance management processes, including setting SMART goals, providing constructive feedback, and conducting performance evaluations.
• Provide guidance and support to managers in addressing performance issues, identifying development opportunities, and implementing performance improvement plans.
• Coordinate the annual performance review cycle, including scheduling, communication, and data collection.
• Analyze performance evaluation data to identify trends, patterns, and areas for improvement, and provide actionable insights to leadership.
• Partner with compensation and benefits teams to ensure alignment between performance ratings and rewards systems.
• Stay abreast of industry best practices and emerging trends in performance management, and recommend enhancements to existing processes.
• Conduct regular audits and quality checks to ensure the integrity and effectiveness of the performance management system.
• Serve as a point of contact for employees seeking clarification or assistance with performance-related matters.
• Maintain confidentiality and sensitivity in handling performance-related information and discussions.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Master's degree preferred.
• Proven experience in performance management, talent management, or HR consulting preferably in a corporate environment.
• In-depth knowledge of performance management principles, methodologies, and best practices.
• Strong understanding of employment laws and regulations related to performance management.
• Excellent communication and interpersonal skills, with the ability to build trust and credibility with diverse stakeholders.
• Demonstrated ability to facilitate difficult conversations and resolve conflicts in a constructive manner.
• Proficiency in HRIS (Human Resources Information System) software and other performance management tools.
• Analytical mindset with the ability to interpret data, draw meaningful conclusions, and make data-driven recommendations.
• Exceptional organizational skills, with the ability to manage multiple projects and deadlines simultaneously.
• High level of professionalism, integrity, and discretion in handling confidential information.