Performance Engineer

We are looking for a Performance Engineer to join a DevOps team focused on tuning and maintaining WordFly, a SaaS digital messaging platform. Your role will be crucial in our collective effort to empower arts, culture, and entertainment venues worldwide, a task that holds significant value. You will help them connect with their audience, sell tickets, engage customers, and view the metrics from their KPIs in real-time in a collective view of our internal data with data retrieved from our catalog of partner API integrations.
What You’ll Do 

• Investigate, review, and optimize software and infrastructure inefficiencies within the WordFly platform, a crucial task that will directly impact the platform's performance and efficiency 
• Directly impact the performance and efficiency of our platform, enhancing the experience for our clients and their subscribers
• Invent, define, and collect performance data to develop visualizations with existing tools or develop your own. These visualizations will display efficiency metrics related to the internal performance of the WordFly platform, its in-flight performance with its external partner APIs, and the overall WordFly client and subscriber experience
• Eliminate manual tasks and automate the continuous collection of newly defined data-driven efficiency metrics. This will ensure that the information can be reviewed in real-time or near real-time for our core platform services and partner API integrations that report data after an event has occurred
• Generate reports using existing tools or develop new solutions to optimize and maintain our MS SQL server estate, working with the development team to implement efficiencies and remove redundancies
• Conduct service-by-service data-driven performance analysis to create updated documentation with data-flow diagrams for as-needed service architecture reviews

What We’re Looking For

• 8+ years of experience with one or more general-purpose programming languages. Target languages: C/C++, C#, Node.js, Python
• 7+ years of experience in supporting production environments with Internet-facing SaaS applications and leading efforts involving these technologies and disciplines: .NET web applications, RESTful APIs, JSON, XML, OAuth2, HTTP, SSL/TLS, Webhooks, RabbitMQ, and API authentication 
• 7+ years of experience with Windows Server (2016+) and Linux OS (RedHat\CentOS)
• 7+ years of experience, with the most recent 3 years being senior-level experience with Microsoft SQL Server (Install, Configure, Maintain); Ability to design stored procedures and conduct Database Performance analysis and stored procedure optimization
• 3+ years of experience debugging, troubleshooting, API data integrations, and leading problem resolution calls with partners and vendors. You will lead the problem resolution effort until it is resolved, documenting the steps required and creating data-driven solutions to include monitors, alarms, or code to reduce the performance impact of the problem.
• 5+ years of experience, with the most recent 3 years being senior-level experience performing network troubleshooting, including recent experience performing packet captures and traffic performance analysis reviews related to the following areas: TCP/IP, VPN, DNS, SMTP, HTTP, and firewall rules
• Experience with the following logging, configuration management, and performance monitoring tools: Elastic stack (Kibana, Logstash, Elasticsearch), RedGate SQL Monitor, RedHat Satellite, Ansible, NewRelic, PRTG Network Monitor, Graphite, Postman, Octopus, Jenkins 
• Experience working with high-volume SMTP servers or as an exchange admin is desired
• Excellent verbal & written in English (standups, partner calls, Confluence, Jira)
• Willingness and ability to be "on call" to resolve performance-related service incidents, working with WordFly team members and our partners outside of normal working hours as needed

What’s In It for You
POP offers competitive compensation and full benefits. We pay 100% of the healthcare premiums and life insurance premiums for all our employees. You have the ability to work from home and additionally, each year, we offer generous paid time off and recognize individuals for 10 years of employment with a paid sabbatical - we believe in the importance of work/life balance! POP is an Equal Opportunity Employer that is committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment. POP will not discriminate on the basis of race, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, physical or mental disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].