Performance Coach (Location is irrelevant as 80% of the time you will be travelling)

Descripción de la empresa

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we are committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “Value for money” positioning. The Group also operates the “myEuropcar” platform for vehicle subscription, and “Europcar on Demand”, a roundtrip car-sharing service present in key cities in Europe. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 16 wholly owned subsidiaries completed by franchisees and alliance partners).

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Descripción del empleo

To act as a catalyst across the entire station network having strong and clear mindset for the result.

To leverage the potential of the teams to maximize both sales and service performance in the stations.

To increase the revenue in all counter sales through:

• Reservations done at the counter / Ancillary sales / Walk-in Rentals

Key Areas of Responsibility:
To ensure continuous monitoring of Results by Station, by RSA, by product and by business
segment.
To provide constant coaching / training to the Station Managers - One to One process - in
order to:
• Develop coaching skills in the Station Managers;
• Develop sales management knowledge and the identification of business
opportunities;
• Know how to analyze the actions of the RSA’s;
• Know how to set weekly forecasts;
• Know how to plan daily activities;
• Know how to constantly review blueprint actions;
• Other actions relevant to the operational activity and to increase the ARPD;
• Coaching giving feedback and setting goals and objectives for the Station teams during
the station visits;
• After each Station visit, make a report by email (standard email) and send it to the
Group, to the Country Options Revenue Manager and to the Operations Director;
• Carry out the monitoring of the sales coaching carried out by the Station Managers;
• Carry out the biweekly and monthly analysis of each Rental Agent;
• Provide sales animation through various activities (example: Internal competition,
etc.);
• Revenue & Performance Coaches will provide local training with the objective to
increase and develop the counter sales;
• Motivation and security in the sales process in order to respond positively to customer
objections;
• To do constant coaching and station monitoring;
• Coordinate and send all training documentation to the Training manager via
email/Drive.
Effective time management with the aim of ensuring that the tasks under your responsibility
are completed.
Availability to travel inside the country 80% of working time.
Perform the tasks with a high level of quality, with attention to detail and precision.

Requisitos

• Candidate should be able to travel inside the
country 80% of working time;
• At least 1 year + experience as Local Champion;
• Excel skills;
• Medium English level;
• Solid knowledge of car rental business preferred;
• Leadership ability (preferably with experience);
• Flexibility and adaptation to business needs.

Información adicional

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential.

If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

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