Performance Analyst - Energy

Together we are Trusted to Serve Scotland.

An exciting opportunity is available for a permanent Performance Analyst within the Scottish Water Customer Service Delivery (CSD)

Join Scottish Water's Energy Team, where we focus on reducing energy costs and promoting sustainability. In this role, you'll manage the Billing Validation and Payment Process, ensuring accuracy and timely payments of energy bills.

What you’ll do

Managing the contract with the external Bureau Service involves overseeing the validation of invoices to ensure accuracy and compliance. This includes regularly reviewing the services provided, addressing any discrepancies, and ensuring that all invoicing aligns with agreed-upon terms.

Ensuring that energy bills are paid promptly and reflect the highest degree of accuracy is crucial for maintaining financial efficiency. This responsibility entails verifying billing amounts, monitoring payment deadlines, and implementing processes to prevent errors.

Effectively managing billing queries with electricity suppliers is essential for resolving discrepancies and maintaining accurate records. This involves proactive communication to address issues, negotiating favourable terms when necessary, and ensuring that all billing information is accurate and up-to-date.

Additionally, ensuring that all sites are on the optimal tariff and capacity level helps in managing energy costs efficiently. This task requires regular assessment of energy usage patterns, comparison of available tariffs, and adjustments to capacity levels to align with operational needs and cost-saving opportunities.

What you’ll need

You'll produce high-quality reports, maintaining a high standard of English in all written communications.

In this role, you will analyze complex data to identify trends and solve problems effectively.

Utilizing tools like Excel databases, you will interpret and manage data efficiently. Presenting technical concepts in a clear and accessible manner to non-specialists will be part of your responsibilities.

You will manage relationships with stakeholders and communicate effectively to meet their needs.

Looking out for you 

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.  

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.   

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance. 

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.  

The not-so-small print   

This role will be a Grade 6. If you’re new to Scottish Water, you’ll join us on a starting salary of £33,560. Performance-driven pay progression will then allow you to move through the range to a maximum of £44,140.

If you’re interested in this role – or know someone who might be – we will be accepting applications until midnight on the 8th May 2025.

Job offers at Scottish Water are conditional. We’ll be able to confirm your start date once you pass our Pre-Employment Screening. This is done for us by a third party. We’ll ask for your permission before we initiate the checks.

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted. 

We’re here to help. Ask us anything at [email protected]