Primary Support Engineer, PeopleSoft Technical

Primary Support Engineer, PeopleSoft Technical
 

We are looking for an experienced Primary Support Engineer, PeopleSoft Technical professional to join our growing international Delivery Team.

About the role:
As a Primary Support Engineer, PeopleSoft Techincal, you will play a crucial role in ensuring the integrity, reliability, and performance of PeopleSoft applications for our clients. Your expertise will be essential in diagnosing and resolving technical issues, optimizing configurations, and providing high-quality support.
This is a fully remote position, open to candidates located anywhere within the United States.
What you’ll be doing:
 

• Providing in-depth technical expertise on PeopleSoft across multiple releases and industries
• Configuring and optimizing PeopleSoft technical components across various modules
• Collaborating effectively with cross-functional teams of varying experience levels
• Analyzing and resolving complex issues requiring evaluation of multiple factors
• Applying sound judgment in selecting methods and techniques for high-quality client support
• Managing and resolving customer issues within Service Level Agreements (SLAs) while balancing speed and accuracy
• Acting as a cross-functional team member, contributing to case resolutions
• Troubleshooting and resolving technical cases raised by clients
• Documenting solutions in a clear, concise, and accessible manner for future reference

What we’re looking for:
To be successful in this role, you should have:
 

• 10+ years of experience in PeopleSoft HCM/FSCM support
• Extensive technical expertise in PeopleSoft
• Prior experience in a support role (preferred)
• Strong knowledge of PeopleSoft architecture, localizations, implementations, and key functionalities
• Independent problem-solving skills with a proactive approach
• Strong analytical and critical thinking abilities
• Ability to coordinate and collaborate with team members at all experience levels
• Proven capability to manage multiple initiatives simultaneously
• Experience working on complex, unfamiliar issues requiring in-depth analysis
• Excellent written and verbal communication skills
• A hands-on, results-driven mindset with a team-player attitude
• A self-starter with strong attention to detail and the ability to work efficiently under pressure

Interview process:
Our hiring process is designed to be efficient and transparent. Here’s what to expect:
 

1. Screening Call – Initial conversation with our Talent Acquisition team
2. 1st Interview – A technical interview with the hiring manager, an opportunity to showcase your expertise
3. 2nd Interview – A chance to meet the broader team and finalize any outstanding discussions

Salary and Benefits:
We offer a competitive salary and a comprehensive benefits package, including:
 

• Competitive Salary
• Medical, Dental, and Vision coverage
• 401K retirement savings plan
• Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals
• Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity
• Employee Assistance Program (EAP) – 24/7 confidential support and counselling services
• Employee Development – A personalized competency framework with training opportunities to advance your career
• Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose

Join us and be part of a team that values expertise, collaboration, and innovation!
About Support Revolution:
Support Revolution believes that organisations are being held hostage by Oracle and SAP; paying too much for software support and maintenance and being forced into unwanted upgrades.
Our mission is to cut our customers’ Oracle and SAP maintenance costs in half, while providing a better quality of service and freeing them from the mandatory upgrade cycle. Our customers are then able to redeploy funds from maintenance to innovation - investing in their own future.
If you are ready to work with a high-growth organisation with a unique twist, come and join the revolution!
You can learn more about the company here.
Support Revolution does not receive or accept CVs sent by employment agencies, unless they are invited to do so by the Recruitment team. Any unsolicited CVs received will not be eligible for recruitment fees.