People Support Services Lead

Location: Noida, India

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Job Summary:

The PSS Lead is responsible for leading and managing a team of PSS agents to deliver high-quality HR service delivery. The Lead will oversee a team responsible for HR transactions, employee lifecycle management, HR systems, and reporting, while collaborating with regional HR teams to align processes with business needs.

Key Responsibilities:

HR Shared Services Operations (Multi-Region Support):

• Acting as key Account manager for designated regions, oversee PSS operations across multiple regions, ensuring seamless service delivery and compliance with local employment laws.

• Develop standardized HR processes while allowing for necessary regional customizations.

• Manage HR service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service effectiveness.

• Ensure data integrity and accuracy in HR systems across all supported locations.

Compliance & Regional HR Policies:

• Ensure compliance with regional labor laws, HR policies, and data privacy regulations (e.g., GDPR, CCPA).

• Maintain updated knowledge of employment legislation and regulatory changes across supported regions.

HR Technology & Reporting:

• Oversee HR systems and tools, ensuring seamless integration and usability across regions.

• Be the Supers user for HR technology in the PSS centre.

Employee Experience & Continuous Improvement:

• Drive a culture of service excellence, focusing on continuous improvement and automation.

• Gather and analyze employee feedback across regions to enhance HR shared services.

• Implement best practices and global HR service delivery models to optimize performance.

Qualifications & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 8+ years of experience in HR operations, HR shared services, or a related role, with at least 3 years managing multi-region HR functions.

• Strong knowledge of global HR processes, employment laws, and compliance requirements.

• Experience with HR&IS platforms (e.g., Workday, Service Now) across multiple regions.

• Proven leadership experience managing diverse teams.

• Excellent problem-solving, analytical, and project management skills.

• Strong communication and stakeholder management abilities, with the ability to navigate cultural differences.

• Familiarity with Lean, Six Sigma, or process improvement methodologies.

• Proficiency in Microsoft Office Suite and HR reporting tools.

• Roll out of Service now or Global HR case management tools.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!