People Operations Manager

Company Description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

The expected base salary for this role is $65,000 per year

The People Operations Manager role serves as a key operational support function, ensuring the smooth processing and management of essential HR and payroll activities.

This position plays a critical role in aligning operational activities with the broader People team and agency objectives, driving efficiency and accuracy across various employee lifecycle processes.

Responsibilities

• Data Management: Maintain and manage accurate employee data within HR and payroll systems, ensuring compliance with internal policies and legal requirements.
• Payroll Inputs & System Management: Process and validate payroll inputs, coordinating with payroll providers and finance teams to ensure accurate and timely employee payments.
• Unemployment Claim Reviews: Review and respond to unemployment claims, ensuring proper documentation and timely submission in collaboration with relevant stakeholders.
• Labor Wage Filings with PEO: Oversee labor wage filings in coordination with the PEO, ensuring adherence to regional labor laws and regulatory requirements.
• Operations Queries & Ticketing: Act as the primary contact for operational queries and ticketing, resolving employee and manager inquiries related to HR processes, payroll, and benefits. Escalation to HR Manager & HR Director, where necessary. 
• Benefit Administration: Manage employee benefits, including enrollments, terminations, and issue resolution, while liaising with benefits providers and internal stakeholders.
• Onboarding & Offboarding: Facilitate a smooth onboarding experience for new hires, including documentation collection, system setup, and coordination with key stakeholders. Manage offboarding processes, ensuring compliance with exit procedures and system deactivation.
• Freelance & Contractor Administration: Manage agreements, terminations, and issue resolution, while liaising with internal stakeholders and finance.
• I-9 Process & Compliance: Oversee I-9 verification for new hires, ensuring timely completion and compliance with federal requirements. Maintain accurate records and manage re-verifications as needed.
• Midcycle Changes: Process and track midcycle changes, including promotions, salary adjustments, job title changes, and reporting line updates.
• Data Reporting & Compliance: Support reporting and compliance initiatives, including audits, employee changes, and relations matters, ensuring accuracy and alignment with legal and internal standards.
• Regional & Country-Specific Requests: Address and execute ad hoc regional and country-specific HR requests alongside HR Managers, adapting to local regulatory and business needs as they arise.

Skills and Competencies

• Attention to Detail and Accuracy: Ensures precise data entry and payroll processing, minimizing errors in employee records, benefits administration, and compliance reporting.
• Effective Communication and Responsiveness: Provides clear, timely, and professional communication to employees, managers, and external vendors, ensuring smooth resolution of queries and seamless onboarding and offboarding experiences.
• HRIS and Payroll System Proficiency: Demonstrates strong technical ability in HR and payroll systems, efficiently managing employee data, processing payroll inputs, and handling system-related troubleshooting.
• Compliance and Regulatory Knowledge: Maintains up-to-date knowledge of employment laws, wage filings, benefits regulations, and I-9 compliance, ensuring adherence to regional and federal requirements.
• Problem-Solving and Decision-Making: Quickly assesses and resolves payroll discrepancies, benefits issues, and operational challenges, applying a solutions-oriented approach to support employees and the business.
• Data Analysis and Reporting: Uses HR data to generate reports, support audits, and provide insights into workforce trends, employee changes, and compliance requirements.
• Process Improvement and Adaptability: Continuously evaluates and refines HR processes, identifying opportunities to enhance efficiency, improve accuracy, and adapt to evolving business and regulatory needs.
• Collaboration and Cross-Functional Coordination: Works effectively with payroll, finance, benefits providers, and HR teams to ensure smooth operations, aligning efforts with broader company objectives.
• Confidentiality and Integrity: Handles sensitive employee information with the utmost discretion, maintaining compliance with data privacy policies and ethical HR practices.

Qualifications

• 3+ years of experience in People Operations, HRIS administration, or HR shared services roles, with increasing levels of responsibility
• Hands-on experience with ADP WorkforceNow or a similar platform required; including employee data management, benefits administration, payroll input processing, and reporting
• Experience using Sage (e.g., Sage HRMS or Sage Intacct) for data reporting, accounting interface, or benefits reconciliation preferred
• Proficient in generating reports, conducting audits, and performing data analysis using tools within ADP and Sage, as well as Excel (pivot tables, v-lookup, etc.)
• Familiarity with PEO environments, preferably ADP TotalSource, and understanding of associated labor filings, unemployment claims, and benefits coordination
• Strong knowledge of HR compliance and employment regulations including FLSA, I-9, ACA, and wage & hour laws
• Experience managing or supporting HRIS integrations with third-party systems (e.g., ATS, payroll, finance platforms) is a plus
• Exceptional organizational skills and attention to detail with a proven ability to manage multiple priorities and deadlines in a fast-paced environment
• Ability to collaborate cross-functionally and influence stakeholders across People, Payroll, Finance, and Legal functions

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your Way: Grow your career with one paid day each month for self-development and access to LinkedIn Learning with unlimited online courses.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].

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