People Operations Manager

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically improve the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually, to ensure they have all the social support they need for a successful and joyful pregnancy journey. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other support services that are traditionally not available through their doctors’ offices.  

Our Values:

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

The People Operations Manager will  play a pivotal role in advancing the organization’s People Operations infrastructure. This role will focus on enhancing the employee experience across the employee lifecycle and fostering a positive workplace culture. The People Operations Manager will report directly to the Head of People and Culture.
We prefer candidates who are based in EST or CST at this time.

Responsibilities:

People Operations and Process Improvement

• Proactively identify and implement innovative strategies to improve People practices and processes.
• Own and manage the onboarding and offboarding processes, ensuring a seamless and positive experience for all employees.
• Oversee and clean up company-wide internal knowledge systems, ensuring accuracy and accessibility.
• Manage day-to-day operations of People systems, ensuring seamless functionality, accurate data management, and compliance.

Employee Engagement and Development

• Drive employee engagement initiatives across all departments, including processing inquiries and providing timely employee relations support.
• Administer engagement surveys and propose actionable initiatives to improve scores and overall engagement.
• Identify training needs and coordinate professional development initiatives and programs.
• Develop and facilitate onboarding sessions, including Welcome and Benefits presentations.

Business Partnering

• Provide consultative support to team members, aiding them in achieving operational objectives and enhancing proficiency in HR-related tasks.
• Assist team leads and senior managers in managing employee relations issues, offering guidance to maintain a positive workplace culture.
• Maintain a high level of confidentiality and meticulous attention to detail in all HR operations and documentation.

HR Compliance and Benefits Administration

• Manage all aspects of benefits administration, including enrollment, changes, and communication.
• Administer and manage FMLA and non-FMLA leaves, ensuring employees are informed of their rights under FMLA, STD, and company policies.
• Contribute to the development and implementation of personnel, compliance, and leave policies aligned with company goals and local regulations.
• Support payroll administration as necessary

Recruitment and Talent Management

• Support the recruitment process for operational support roles, collaborating with hiring managers to identify and secure top talent.
• Partner with the Head of People to build long-term strategies for People infrastructure and workforce planning.

Qualifications:

• At least 5-7 years of experience in Human Resources or People Operations.
• Experience in lean, early-stage organizations (e.g., Series A, B, C) with a comfort navigating change and ambiguity.
• Proven experience managing the employee lifecycle, including recruiting coordination, onboarding/offboarding, and employee engagement.
• Experience managing payroll of non-exempt and exempt employees
• Proficiency with HR systems such as BambooHR, MedTrainer, Guideline, and Confluence.
• Strong skills in Google Suite, particularly in Slides and Sheets (VLOOKUP, PivotTables, and reporting).
• Demonstrated ability to build, implement, and communicate HR processes and policies effectively.
• Exceptional communication and interpersonal skills, with the ability to effectively convey information and resolve workplace issues.
• Entrepreneurial spirit with the ability to innovate and apply modern approaches to People Operations.
• Interest and experience in managing employee relations and maintaining a positive workplace culture.

At Cayaba Care, we recognize that great talent deserves great rewards. The base salary for this role is $90,000 - $120,000 per year, depending on skills and experience. Our compensation is competitive and aligned with companies of our size and stage, but that's just the beginning. We offer a comprehensive benefits package designed to support you both professionally and personally:

Time Off That Works for You

• Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
• Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.

Comprehensive Health & Wellness Coverage

• Medical Insurance: Access top-tier healthcare through Independence Blue Cross, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

• Life Insurance: Financial protection for your beneficiaries.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future (note: company contributions are not matched).

We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today!