Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
The People Operations Associate, HR Policies and Programs is a critical role to the People & Culture team effectiveness. This candidate is part of the HR support model tasked with establishing a high quality, service-driven HR operations function. The People Operations Associate, HR Policies and Programs is responsible for HR operations, transactional processing, and establishing best practices to ensure HR operations are running smoothly and efficiently. The candidate must demonstrate a customer centric attitude, a sense of urgency, and thrive in an innovative, faced paced environment.
The candidate is responsible for supporting the operational delivery across a broad range of employee life-cycle experiences regarding compliance, policies, and programs. As the catalyst for HR Policies and Programs, the candidate will assist in the employee compliance initiatives to ensure all contractual requirements are maintained and met, as well as create, update, and maintain HR policies and programs.
Essential Duties and Responsibilities
- Monitor employee changes within HRIS and ensure compliance related items have been completed and provide reports to appropriate stakeholders.
- Audit the HRIS systems and processes and ensure regulatory compliance, effectiveness, efficiency, and data security & integrity.
- Perform complex technical and administrative duties to support HR Policies and Programs.
- Foster a culture of continuous improvement that delivers scalable support to the business.
- Provide documentation as requested with a sense of urgency for internal and external audits.
- Maintain OIG records for employees and contingent workers, ensuring records reflect current standing.
- Partner with Compliance team regarding any needed reports, documentation, and audits of HR data.
- Monitor HR Policy cases, responding in a timely manner and ensuring satisfactory resolution.
- Identify and recommend continuous improvements to HR policies, programs and processes to drive efficiencies and take the experience with our employees to the next level.
- Collaborate with HR teams to implement innovative people process programs that are simple and scalable.
- Partner with our legal department as needed for due diligence with M&As and the Compliance department for internal audits and general company compliance initiatives.
- Maintain in-depth knowledge of legal requirements related to HR, ensuring policies are modified to reflect legal changes, reducing legal risks and ensuring regulatory compliance.
The time spent on each responsibility, if listed, reflects an estimate and is subject to change dependent on business needs.
Qualifications Expected for Position
- Bachelor’s degree or equivalent combination of education and relevant experience
- A minimum of 3+ years’ experience with creating and maintaining HR policies required, experience with international preferred
- Experience partnering with external auditors required
- Experience with Microsoft Suite, Google Drive, SharePoint
- Experience using Workday a plus
- Able to compile, sort and analyze data from multiple sources
- Analytical skills with the ability to interpret data and identify trends
- Attention to detail and strong organizational skills with the ability to prioritize, problem solve, and multi-task
- Proficient in HR Operations principles and practices
- Ability to efficiently coordinate multiple projects under the pressure of tight deadlines
- Displays a growth mindset to continually learn and grow
- Focused on solving issues with a sense of urgency
The base salary range for this position is $60,000-$70,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
What We Do
Teladoc Health is on a mission to empower all people everywhere to live healthier lives by transforming the healthcare experience. Recognized as the world leader in whole-person virtual care, Teladoc Health addresses the full spectrum of health and well-being — powered by human expertise, advanced technology and insights—to deliver improved clinical outcomes at scale. Serving more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages extensive expertise and data-driven insights to meet the growing healthcare needs of consumers and healthcare professionals.
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