People Experience Advisor

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondelēz International Digital Services to lead in the development of tools, frameworks and skills that ensure the effective delivery of the experience strategy for a specific process area (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.). You also work with other service operations employees to ensure they are using processes and tools to ensure an impeccable customer experience.
How you will contribute
As a subject matter expert (SME) for processes in your area, you will provide input to capability-building materials and toolkits to ensure adherence to defined processes and to identify opportunities for the development of standard tools, automation, digitization and application for processes in line with group priorities and strategy. In addition, you will monitor key performance indicators to ensure they are aligned to strategic objectives and provide feedback to develop global capability. In this role, you will also audit and manage change controls and keep track of issues and actions to ensure they are addressed on a timely basis. Working with other teams, you will manage issue escalations. As an SME, you not only understand, but keep abreast of industry-wide best practices in your area.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your process area or capability
• Knowledge cascading including training others and creating process documentation (for example, standard operating procedures)
• Key performance indicator reporting
• Project management
• Stakeholder management
• Good communicating and interpersonal skill with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication
• Engaging, inspiring, and influencing people
• Analyzing and synthesizing ideas to draw objective conclusions and to write concise reports

More about this role

• Coaches and guides People Managers and Employees to use and benefit from self-service
• Assists with Knowledge Portal navigation and policy interpretation
• Continuously improves the Knowledge base to increase usage and improve employee experience
• Active member of the Organization and Education & Training Pillars
• Time file submission for payroll
• Attendance governance
• Standardize policies and processes across locations
• Support the people leads to deliver site priorities
• Ensures effective onboarding for new hires in partnership with Talent Acquisition
• Deliver people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.)
• Responsible to resolve escalations where local expertise is required. Involving relevant internal and external partners as needed.
• System Mastery - has an in depth working knowledge of all HR systems.
• Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders - leveraging technology where possible

What you need to know about this position:

• We support colleagues through the E2E Lifecycle of employment
• We work as 1 team to drive efficiency through standardization
• We use data to make decisions
• We deliver a best in class employee experience

What extra ingredients you will bring:

• Leadership skills to uphold policy, provide direct, actionable feedback and support Managers with decision making and execution
• Excellent interpersonal skills to relate well with people all levels in organization; build and leverage relationships and diffuse high-tension situations effectively
• Conflict Management - skills to read situations quickly, reach agreements and settle disputes equitably
• Deliver on key KPIs
• Continuous Improvement Mindset
• Change Agility

Education / Certifications:

• Bachelor's degree in Human Resources or Related Field required

Job specific requirements:

• Human Resources Generalist experience required (Minimum 3 years)
• HR Experience in a manufacturing environment required
• Knowledge and experience working in HPWS, Lean Six Sigma or Total Productive Maintenance work systems, Infor (or similar time and attendance system)
• Data and analytics
• Power BI

Travel requirements: 5% GTA
Work schedule: 37.5hrs per week
No Relocation support available
Business Unit Summary
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
Job Type
Regular
Service Operations (Delivery)
Global Business Services