Pension Payroll Associate

Job Description
Our US-based Pension Operations team in Human Resources is responsible for Pension Administration and oversight for three dozen qualified plans and over 240K participants. Are you a hands-on Pension or Payroll Associate looking to join a large in-house retirement operations team at one of the world's most admired companies? Come make a difference in our team!
As a Pension Payroll Associate, within our team, you will work on a small team responsible for Pension Payroll activities for a subset of this population. Activities include processing payroll, reconciling accounts pertaining to pension payroll and insurance, stopping and re-issuing payments, recovery of overpayments, and handling case work and participant inquiries. We are looking for a team player who takes pride in their work, has an efficiency mindset, and is focused on quality and controls
Job responsibilities:

• Processing pension payroll twice per month within required timeline
• Reconciling pension payrolls with our internal payment vendor and reconciling associated accounts
• Actioning participant cases and associated payroll inquiries on a daily basis while meeting service levels
• Validating accuracy of Pension payroll and ensuring quality of related work
• Troubleshooting and resolving issues involving payments and data
• Managing activities and processes in order to meet deadlines and quality standards
• Mailing communications to pensioners on a monthly basis
• Communicate timely and effectively with internal and external partners
• Adapting to changing responsibilities over time; some overtime may be required

Required qualifications, capabilities, and skills

• Works well in a deadline-driven fast-paced operation involving data and payments
• Possesses superior attention to detail and quality
• Seeks to prevent issues and communicates across the team for awareness and understanding
• Has strong organizational and multitasking skill; Is analytical with good problem-solving skills
• Effectively manages work through peak volume periods
• Possesses strong verbal and written communications skills, with proven ability to work with all levels of personnel, communicating clearly and diplomatically with participants
• Follows through and resolve outstanding issues
• Works independently and with the team to meet team SLAs and provide support
• Must be able to maintain a high degree of confidentially, appreciates importance and sensitivity of the work
• Demonstrates initiative, is a self-starter, fast learner, and team player
• Proficient with Microsoft products; including Excel and Word

Preferred qualifications, capabilities, and skills

• 2+ years relevant work experience
• Excel Skills

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.