Pega System Architect

We are seeking an experienced Pega System Architect who brings a strong background in delivering end-to-end Pega solutions within the U.S. government sector. The ideal candidate will be proficient in case management, reporting, and integration frameworks. Experience with working with Pega Customer Decision Hub (CDH) and Pega Marketing modules is preferred. You will collaborate with cross-functional teams to design, develop, and implement Pega applications that support mission-critical government operations. This is a hands-on configuration role on the platform. 

Key Responsibilities: 

• Build and implement Pega solutions following best practices and client-specific requirements. 
• Lead and support Pega user interface builds, case lifecycle management, including workflows, SLA, routing, and escalation models. 
• Develop robust and efficient integrations with external systems using REST, SOAP, Kafka, or other connectors. 
• Implement comprehensive reporting and data visualization within Pega using Report Definitions and BIX. 
• Collaborate with marketing and customer engagement teams to drive personalized outreach using Pega Marketing. 
• Troubleshoot issues, optimize performance, and conduct root cause analysis in live environments. 

Required Qualifications: 

• U.S. Citizenship is mandatory  
• 2+ years of experience as a Pega Developer minimum
• Active Pega CSA (Certified System Architect) certification required; A CSSA would be a plus
• Proven experience delivering solutions in the government or public sector (federal/state/local)
• Strong knowledge of Pega Case Management, Data Pages, Flows, Declaratives, and Rulesets 
• Solid understanding of integration protocols (SOAP, REST, MQ, etc.. 
• Experience working in an Agile/Scrum environment with DevOps tools (Jenkins, Git, etc.) 
• Excellent communication and documentation skills

Preferred Skills: 

• Familiarity with Pega CDH, Decisioning, and Marketing Campaigns
• Knowledge of customer journey orchestration and predictive analytics within Pega
• Exposure to cloud environments such as Pega Cloud, AWS GovCloud, or Azure Government 
• Familiarity with security and compliance standards relevant to federal clients (e.g., FISMA, FedRAMP) 

About Us:

Credera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint. As a values-led organization, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world, from strategy through to execution.

More information is available at www.credera.com. 
We are part of the OPMG Group of Companies, a division of Omnicom Group Inc.

Hybrid Work Model:

Our employees have the flexibility to work remotely two days per week. We expect our team members to spend 3 days per week in person with the flexibility to choose the days and times that work best for both them and their project or internal teams. This could be at a Credera office or at the client site. You'll work closely with your project team to align on how you balance both the flexibility that we want to provide with the connection of being together to produce amazing results for our clients.

The why: We are passionate about growing our people both personally and professionally. Our philosophy is that in-person engagement is critical for our ability to develop deep relationships with our clients and our team members – it's how we earn trust, learn from others, and ultimately become better consultants and professionals.

Travel : Our goal is to keep out-of-market travel to a minimum and most projects do not require significant travel. While certain projects can require frequent travel (up to 80% for a period of time), our average travel percentage over a year for team members is typically between 10-30%. We try to take a personal approach to travel. You will submit your travel preferences which our staffing teams will take into account when aligning you to a role.

Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.