Summary
Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.
Responsibilities
- Guide customers through the PCI assessment questionnaire
- Provide consistent quality service to our customers
- Handle inbound customer inquiries over the phone, chat or emails
- Identify customers’ needs, clarify information, research every issue and provide guidance
- Accurately enter customer details into database
- Use problem-solving ability to understand customer’s technical problems
- Provide timely follow-up to resolve customer’s inquiries
- Handle customer complaints respectfully and professionally
- Provide support in German (verbal and written)
Qualifications
- Customer service experience preferred
- Ability to multitask
- Excellent communication skills and phone etiquette
- Team player
- Skilled in Windows, all internet browsers and understanding of computer networks
- Bilingual - German (verbal and written)
Eligibility Requirements
- Must be willing to submit to a background investigation and drug test as part of the selection process.
- Bilingual - German (verbal and written)
- Stable ethernet connection
Job Type
- Full-Time
Schedule
- Monday to Friday
- Hours may vary between 2 AM to 7 PM CT
Work Location
- Dallas, TX
Benefits
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- 401(k) matching
- Life insurance
- Paid time off
- Parental leave
- Disability insurance
- Childcare assistance
- Education reimbursement
- Fitness membership
- Volunteer time off
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.
Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.
What We Do
Your success is our objective.
We have more than a decade of service providing business intelligence solutions and applying extensive experience and knowledge to your business requirements.
From its roots in the finance, banking, and the payments industry, Aperia expanded to become the preeminent provider of ETL, BI, and hosted solutions in a variety of industries. Aperia platforms scale with industry, processing massive volumes on time. The Software as a Service (SaaS) platforms support millions of end users creating billions of transactions per day, all with the speed and reliability required for business.
The company’s management combines more than a century in finance, business consulting, rapid growth, and governance, as well as business intelligence, the company’s core function.
Aperia knows that data holds power and providing the precision tools to release that power from data in any format is our passion, skill, and talent.
