Payments Global Client Support Analyst Bilingual Spanish

Job Description
Are you ready to make a significant impact in the world of treasury services?
As a Client Service Analyst within the COS Solution Center - Global Client Support team, you will play a crucial role in enhancing client experiences. Based in Tampa, Florida, you will conduct research and analysis to address client inquiries, ensuring high-quality and efficient service. You will collaborate with Product, Operations, Technology, Risk, and Compliance teams to deliver service excellence and support Client Service Account Managers in their transactional requirements.
Job Responsibilities:

• Serve as the central point of resolution and escalation for service issues, assisting in day-to-day treasury operations.
• Take full ownership of problem-solving and escalation to ensure timely resolution.
• Identify and address product/service gaps and development opportunities, leveraging Treasury Services product capabilities.
• Analyze client behavior and trends to propose service efficiencies.
• Ensure client compliance with risk policies and educate clients on new legal/regulatory/cyber changes.
• Maintain direct relationships with clients and internal service providers while resolving issues.
• Provide high-level guidance to the team, ensuring Client Satisfaction and service level agreements are met or exceeded.

Required Qualifications, Capabilities, and Skills:

• Native or fluent Spanish speaker and writer.
• Minimum of 3 years of experience with Wire transfers (Domestic and Multi-Currency).
• Minimum of 2 years of experience with ACH.
• Good understanding of core and intermediate Treasury Services product sets, systems, and channels.
• Ability to effectively partner with internal colleagues and external clients, providing an excellent customer service experience.
• Strong data analytic skills.
• Strong multi-tasking and time management skills in a fast-paced environment, demonstrating the ability to balance competing priorities and deliver on commitments.

Preferred Qualifications, Capabilities, and Skills:

• Experience in client advocacy and internal coordination.
• Familiarity with risk and compliance practices in financial services.
• Proven track record of enhancing client service efficiencies.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.