Payment Specialist

Boom Entertainment is a technology company that is fueling the biggest winners in sports betting and online gaming. Working with professional sports leagues, media companies, and leading casino operators, Boom provides technology and games to many of the biggest names in the industry --  NBC Sports, Barstool Sports, Penn National Gaming, 8AM Golf, YES Network, Rush Street Interactive, DraftKings, Golden Nugget, and many more. 

As a company, we are looking for driven dreamers who want to make an impact on this industry and the world. We want people of integrity who are open to learning and willing to challenge the norm. We want people who are curious, reliable, empathetic, and obsessed with quality. 

Boom has two main verticals, Sports Products and Casino Games. 

Our Sports Products include Boom Fantasy, our very own Daily Fantasy Sports application bringing a quick and easy way for sports fans from any skill-level to join in the fun of DFS. With millions of dollars in winnings so far, Boom Fantasy is a rapidly growing success. We also build world-class free-to-play games and technology for our partners that have entertained more than 4 million sports fans. 

Our Casino team is hard at work building a suite of eye-catching casino games for distribution to casino operators in the legal U.S. and international iGaming markets. This team is reimagining what’s possible in gaming by focusing on innovative products powered by cutting-edge technology.

We are seeking a fully-remote Payment Specialist. This role will be responsible for working Monday, Wednesday, Thursday, Saturday, and Sunday between 9:00 am and 5:00 pm ET, with the exception of Sunday being 12:00 pm ET to 8:00 pm ET during peak seasons. The target compensation for this role is $18 - $21/hr. Should your compensation expectations fall above this range, we highly encourage you still apply as we're growing, and we can further evaluate the level of this position. 

Responsibilities: 

• Reconcile all customer payments and withdrawals as well as prevent and detect fraudulent transactions
• Interact with internal client data tools and software to extract information upon request and populate data into spreadsheet reports
• Utilizing Boom policy detection techniques in order to identify high-risk accounts and unusual activity
• Investigate, and subsequently close suspicious accounts in order to mitigate risk
• Provide inbound support related to customer financial inquiries while interacting with the Customer Support team
• Weekend work is required.

Qualifications: 

• 2+ years of professional experience
• Bachelor’s degree preferred but not required
• General understanding of Daily Fantasy Sports, Gaming, and payment processes within the gaming industry
• A high degree of integrity and prior experience dealing with sensitive customer data
• Has an eye for identifying problems and presenting solutions
• Strong communication skills with internal and external customers
• Experience with Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite (Sheets, Slides, Docs)

Why you should work here 

• Positions are fully remote 
• Flexible working hours 
• Quarterly contests and giveaways featuring prizes and swag boxes
• A $300 home office reimbursement 
• Parental support (paid leave, childcare, and adoption benefits) 
• Health, Dental, Vision+ 
• 401K Match & FSA 
• A great culture that includes support for learning and development

What Boom promises you 

We have a culture that values trust vs. micromanaging. Each role has a high level of autonomy. We have an inclusive environment where you don’t have to change who you are. We encourage you to take time off without guilt. 

Lastly, we proudly offer an extremely transparent, fun, and engaging culture that provides opportunities for personal and professional growth to all employees.