Payment Operations Specialist

Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards.

Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi).

We are in need of a motivated, driven and highly analytical Payment Operations Specialist. The Payment Operations Specialist will play a key role in the functionality of Jeeves´ Business, responsible for the efficient functioning of payments and card-related processes, This position involves hands-on activities, including but not limited to; improving payments and card operations, managing relationships with vendors, and overseeing card scheme operational processes. 

The Payment Operations Specialist will document and map all processes for the payments operations playbook and partner closely with Product, Customer Support, Fraud and Finance teams to ensure we have tightly controlled processes to ensure the identification and reporting of financial impacts, as well as the prompt and efficient solution of issues.

Location: This role is open to full-time remote work or an option to be based out of CDMX, as a hybrid position where there is an opportunity to come into our office in the Roma Norte area. #LI-HYBRID

Job Responsibilities

• Lead multiple stakeholders (internal and external) through complex projects leveraging expert project management, communication skills, and techniques.
• Planning,, directing, organizing, and controlling payment operations and the related vendor management.
• Provide procedures and functions to ensure timely, accurate, and complete processing of transactions.
• Identifies, evaluates, and manages risk within areas of responsibility and implements risk mitigation solutions together with the tech and product team. 
• Assures card scheme regulations and policies in compliance with our company to ensure good behavior in our processes. 
• Responsible for root-cause problem resolution for key back-office operational problems and incidents. 
• Assists in making recommendations for appropriate changes to improve user experience, reduce processing expenses, and implement efficiencies in servicing the payments experience.
• Provides operational planning and support to the Product team during implementations and onboarding projects. 
• Monitoring acceptance rate and payments OKRs.
• Identify vulnerable gaps in process to troubleshoot and optimize processes of continuous improvement of cards.
• Reviewing the authorization process and card manufacturing delivery process.

Requirements

• Fluent in English Jeeves is a global company and English is the language we use internally to communicate between regions, ideally advanced/fluent in Spanish and Portuguese as well.
• 4+ years experience in designing and managing processes to meet all payment regulatory, network, and compliance requirements.
• 4+ years experience in the card/plastic issuer side and card process, in standards, design, and quality.
• Knowledge and relationship with third-party providers to assure contractual compliance.
• Experience in card scheme implementations, processes, tools, and procedures.
• Experience in searching and finding information to troubleshoot.
• Agile and able to pivot quickly with the changing environment 
• Collaborative and team-oriented.