Payment Lifecycle Specialist IV - Asia Core Cash Operations

Job Description
Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole & authentic selves to work. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. We believe different perspectives add strength and creativity to the work we do and results in enhanced client & employee experience. If you are passionate, curious and ready to make an impact, we are looking for you to help us grow and position our businesses for the future.
Asia Core Cash Operations is responsible for completing fund transfer requests/payments received from our clients both financial & non-financial institutions. As a Cash Operations Specialist, you will be directly responsible for the day-to-day operations, including transaction processing - payments and receivable; ecommerce payments.
Job Responsibilities:

• Process electronic, manual transactions and reconciliations.
• Monitor and ensure timely and accurate processing of transactions, in accordance with established policies and procedures.
• Implement and maintain robust controls and procedures to mitigate operational risks, prevent errors.
• Manage timely mail correspondence with internal and external clients.
• Collaborate with cross-functional teams, including Tech, Relationship Manager, Treasury for efficiency and effectiveness in day to day operations
• Follow escalations matrix for identified issues.
• Assist in issue resolution and providing incident report in case of errors.
• Identify training and development needs for team members to enhance their skills and capabilities.
• Manage cross training across multiple processes.
• Perform product verification tests (PVTs)
• Monitor and manage assigned projects for process improvements

Required qualifications, skills and capabilities:

• Bachelor's/ Post Graduate degree in finance, accounting, business, or related field.
• Minimum of 3 years of experience in cash operations, payments processing, or financial services.
• Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region.
• Working knowledge of various aspects of International Payment Processing Operations.
• Working/Expert Knowledge of SWIFT / ISO & international payment conventions & practices is a must.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong project management, and analytical skills.
• Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels.
• Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards.
• Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
• Fluent written and verbal communication skills in English.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.