Payment Lifecycle Manager II - Global Card Operations Central Bill Reconciliation

Job Description
JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients
As a Payment Lifecycle Manager II within Global Card Operations, you will manage the day to day Operations of the Commercial Card Billing Reconciliation Team. You will be responsible for managing business deliverables and the team. The role involves managing a team responsible for resolution of out of balance conditions within the Global Commercial Card central bill portfolio, including mitigation of potential risk and strategic resolution. The role involves close coordination and working with other client operations teams/ sites to ensure business goals and objectives are met. The candidate will be responsible for understanding the key metrics and risk components within each LOB and manage the team to meet the financial goals and objectives put forth by these LOB's, while partnering globally with the regions where the business operations are located. The candidate will be responsible for maintaining staff and budget requirements.
Job Responsibilities:

• Manage individual/team/business performance to achieve and exceed business expectations
• Provide overall supervision/leadership to the staff during his/ her shift operating window.
• Review staffing and volume trends to ensure the optimal capacity plan is in place.
• Foster information sharing so that continuity of data exists within the site and across the business.
• Develop an environment of continuous focus on quantifiable productivity and quality.
• Regular reviews of procedures assuring new processes are documented.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Review complex and aging inquiries which require a higher level of technical expertise, the escalation of risk items and customer issues.
• Manage incidents and events
• Provide assistance with quality control monitoring, process inspections/RAMP tests, audit requirements
• Perform other duties as assigned

Required qualifications, skills and capabilities:

• Graduate with minimum 3 years of experience in Financial Operations and People Management.
• Experience in Billing Operations, business process improvements, quality management, accounting and other process related fields
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Time management and organizational skills
• Proven leadership and people management skills.
• Proven ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Strong PC, project management, and analytical skills.
• Knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
• Able to demonstrate Customer/Stakeholder focus by handling varied levels/ complexities of client contacts and issues.

Preferred qualifications, skills and capabilities:

• Understanding of Accounting principles with a BA/BS in Accounting, Finance or related discipline preferred or equivalent work experience accepted.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.