Payment Lifecycle Analyst

Job Description
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
Job Summary:
As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.
Job Responsibilities:

1. Manage payment processing activities, involving investigating, inputting, and verifying payments across multiple platforms.
2. Investigate breaks in the General Ledger due to failed payments and take appropriate actions to resolve the breaks within the pre-determined SLAs.
3. Collaborate with stakeholders, product teams, middle office, and the wider payments organization to ensure exceptional service to our clients.
4. Be involved in any change-related initiatives concerning system technology or processes, and share ideas, thoughts, and inputs on implementation.
5. Own the investigation and evidencing of the SOX samples for testing.
6. Review the standard operating procedures periodically to keep them updated and audit-ready.
7. Conduct data analysis to identify patterns and trends, and suggest ways to realign operational standards.
8. Generate metrics for management review.

Required Qualifications, Skills and Capabilities:

• Bachelor's Degree in Accounting, Finance or Business Administration (or equivalent experience)
• Minimum 4 years of experience in Payments, Cash, Treasury Operation dealing with operational process
• Experience and strong working knowledge of various aspects of cash operations
• Knowledge and Experience of SWIFT
• Experienced and comfortable with multi-tasking, tight deadlines and high-pressure work environment

Preferred Qualifications, Skills and Capabilities:

• Knowledge of Tableau/Power BI will be an added advantage
• Knowledge of FX related payments will be preferred
• Strong MS Office skills (PowerPoint, Excel, Word - other advanced sills preferred)

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.