Payment Lifecycle Analyst

Job Description
Building strong working relationships with functional managers is essential, as is developing product and business knowledge in Prime Brokerage and Clearing Operations for the team in Bangalore. The role ensures a steady flow of daily tasks, expertise in functions handled, and appropriate backups for all servicing functions to business partners throughout JPMorgan Chase. Quality assurance on critical functions and maintaining productivity standards are crucial, with a focus on providing best-in-class customer service to avoid unnecessary expenses from customer dissatisfaction.
Job Summary:
As a Payment Lifecycle Analyst you will be responsible for processing transactions and ensuring accurate and timely payment of invoices for various counterparties and brokers. Key responsibilities include meeting service levels, managing production workflows, and providing training. You will supports strategic business initiatives, workflow design, and the implementation of departmental goals and objectives. It requires adherence to company policies and the execution of special projects in a cost-effective manner.
Job Responsibilities

• Manage the performance management cycle, including objective setting, development and career planning, performance appraisal, and reward & recognition for the team.
• Maintain effective Standard Operational Procedures.
• Improve and maintain a controlled environment by implementing necessary control activities and ensuring team members understand risks and related controls.
• Manage relationships with internal teams, anticipate needs, take feedback, and run conference calls.
• Act as a point of contact for escalations and high-priority requests from internal clients. Send early warning reports if workloads impact turnaround time or quality parameters.
• Ensure the quality of work submitted and maintain the highest standards.
• Identify and manage risk and control breakdowns. Conduct regular team meetings, 1:1s, and coaching sessions.
• Manage projects and other initiatives as required. Ensure all day-to-day queries are dealt with within required SLAs and escalate issues to the immediate manager.
• Maintain and publish weekly and monthly KPIs alongside the Manager and participate in discussions with onshore management and teams.
• Encourage and practice efficient cost management.

Required Qualifications, Skills, and Capabilities

• Graduates with minimum 8 years of experience in a bank, financial services, or other service sector environment, or qualified professionals (e.g., CA, ICWA, MBA) with minimum 3 years of relevant experience.
• Strong business knowledge, including investment banking and product knowledge in derivatives, fixed income, and equities.
• Working knowledge of reconciling security & NOSTRO positions, TLM breaks, accounts payable and receivable, reconciliation, etc.
• Knowledge of accountancy, journal entries, general ledger, bookkeeping, etc.
• Working knowledge of industry systems like TLM (Trade Lifecycle Management) and E-PI (e-Serve Payments Initiation).
• Ability to operate effectively in a dynamic environment with tight deadlines and prioritize team's work to achieve them.
• Flexibility to work global hours and willingness to travel globally.
• Knowledge of Prime Brokerage/Clearing business and relevant regulations in the US/UK market.
• Strong interpersonal skills and ability to communicate at all levels.
• Behavioral skills, leadership, problem-solving, and time management.
• Strong planning, negotiation, and analytical skills.

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.