Patient Engagement Specialist (part time), South Africa

About the Job

Healthcare is often slow and traditional – but we’re flipping the script. At Eucalyptus, we’re on a mission to make healthcare exciting, innovative, and patient-first. And we need exceptional sales professionals like you to help us change the game!

About Eucalyptus

Eucalyptus (or ‘Euc’ for short) is a rapidly growing, Australian-founded digital healthcare company with a bold vision: to tackle some of the world’s biggest healthcare challenges. Think weight loss, fertility, menopause, and more – we’re transforming the way patients access care, on their terms.

Since our launch in 2019, we’ve helped over 500K patients globally, combining the best in technology, design, and clinical support to deliver personalised care to those who need it most. With $150M+ in funding from top-tier investors, including those behind Uber, Canva, and Airbnb, we’re primed for explosive growth, and we're expanding fast.

Our four brands – Juniper, Pilot, Kin, and Software – are reshaping patient care, powered by a team of driven professionals across Australia, the UK, Germany, Japan, and the Philippines. As we grow, we’re looking for bold, results-driven professionals who are passionate about healthcare and eager to make a real difference.

About The Role

This is not your typical sales role. As a Patient Engagement Specialist you’ll play a critical role in driving health and business outcomes through outbound calls, connecting with patients as their first interaction with our weight loss brands. Your goal? To make every patient feel uniquely supported before they even begin their journey with us, and to help them make the first decision to start.

Digital healthcare is one of the last frontiers for innovation, and we believe the human touch is what accelerates relationships. You’ll help bridge the gap between technology and personal care, ensuring each patient feels heard, understood, and motivated to start their journey with us. Your role will directly impact patient success and satisfaction, and you’ll have the freedom to bring your ideas to the table and make a real impact on how we engage with patients.

You Are Expected To...

• Drive results by making outbound calls to patients, guiding them through the first steps of their journey, and converting calls into recurring patients.
• Simplify the complex; turning intricate healthcare details into clear, compelling conversations that help patients make informed decisions.
• Master the sales funnel; continuously optimising processes and refining your approach to boost conversions and scale our success across Australia.
• Be the voice of the patient; understand their needs, capture their feedback, and help shape improvements across product, eng, and growth teams.
• Collaborate across teams; work closely with growth marketing, doctors, nurses, and inbound support to ensure seamless patient experiences and improve our engagement.

About You

We’re looking for highly motivated, dynamic sales professionals who thrive in fast-paced environments and have a passion for healthcare. You’re driven by targets and love the challenge of closing deals, but also understand the value of building meaningful, long-term relationships with patients. Here’s what we’re after:

• 2+ years of outbound or inbound sales experience particularly over the phone (healthcare experience a plus, but not required!).
• A proven track record of exceeding sales targets, optimising conversion rates, and capturing opportunities within customer funnels.
• Strong analytical skills; you understand sales metrics, funnels, conversion rates, and use data to drive decisions.
• A natural empathy and problem-solving ability, ensuring patients feel understood and cared for, no matter the conversation.
• Top-tier communication skills, with the ability to tailor your approach and tone to different patient personalities and needs.
• A drive for continuous learning and improvement; you want to be the best at what you do and are open to feedback to get there.

Bonus points if you have experience in healthcare, wellness, or allied services – or you just have a keen interest in transforming the healthcare experience for patients!

Why You Should Join Euc

• We’re a team of passionate, high-performing individuals: Work alongside brilliant people who are driven by purpose and constantly push the boundaries of what’s possible. We’re a close-knit team where hard work is celebrated, and results are recognised.
• Rapid growth means incredible opportunities for YOU: With a fast-moving, innovative company, you’ll never stop learning and growing. You’ll have access to mentorship, regular performance reviews, and the chance to take on exciting new challenges as we expand.
• You’ll have autonomy to make an impact: This is a role where your ideas matter. You’ll be given the freedom to shape how we engage with patients and help build a process that scales globally.
• Competitive compensation and equity: We’re offering competitive pay, bonuses, and equity – because we want you to succeed as the company grows. Your contributions will directly benefit from our collective success.
• Work hard, play hard: From quarterly rooftop parties to weekly catered chats and regular team social events, we know how to balance hard work with fun.
• We’ve got your back: Generous leave offerings, including health & professional development leave, 20 weeks of paid parental leave, and miscarriage leave. Plus, Employee Assistance Programs to support your well-being.

At Eucalyptus, we value diversity.

We’re committed to building a diverse team, and we welcome applications from all backgrounds and experiences. If you require any adjustments during the interview process, just let us know.