Passenger Services Representative

Position Responsibilities:

• Contributes to and generally supports efforts relating to Amentum’s SafeUp® Program.
• Responsible for manifesting, coordinating, reporting, and transporting of all USAP passengers.
• Utilizes personnel tracking software to manifest passengers on USAP passenger flights.
• Coordinates commercial airline and accommodation requests for all redeploying USAP personnel.
• Formats and sends accurate and timely Advanced Passenger Advisory (APA) and Departure Message e-mails for all intercontinental and intracontinental flights via USAP listserv.
• Performs passenger check-ins and provides load planner with passenger summary information.
• Updates the ATO Flight Information Channel, Flight Editor, Flight Board and station intranet as required.
• Communicates via two-way radio in accordance with proper radio etiquette and procedures.
• Generates, posts, and updates “bag drag” and transport manifests.
• Safely operates 10-15 passenger vans.
• Handles confidential matters (e.g., personnel actions, medevac, management reports, personal travel information, etc.) in accordance with ASC policy.
• Reviews and updates departmental procedures, as needed.
• Performs a variety of clerical duties such as typing, word processing, answering phones and filing.
• Communicates professionally, both orally and in writing, with participants.
• Performs other duties as required.

Required Education, Experience, Certificates and Licenses:

• High School diploma or GED
• Minimum of two years of customer service and/or administrative experience.

Expected Skills and Competencies:

• Advanced computer skills and knowledge of Microsoft Office software programs.
• Ability to work effectively in a team environment.

Preferred:

• Previous experience in a travel services position.

Physical and/or Other Requirements:

• Willingness and ability to deploy to Antarctica for extended periods
• Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
• Successful completion of drug screening and background check required by employer
• Successful completion of Federal Background Check required by the NSF
• Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.
• Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.
• Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives.
• Valid Driver’s License issued in the United States
• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.