Parts Technical Support Specialist

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.
Due to the development of John Deere Polska Business Service Center in Poznań we are currently seeking candidates for the position of:
Parts Technical Support Specialist
Poznan, Poland
What You'll Do:
As a Parts Technical Support Specialist, you will provide front-line technical support/information/solutions to John Deere dealers and customers through a John Deere's case management system. The technical support will be for spare parts built in John Deere machines.
Your responsibilities:

• Provide support via multiple channels, mainly through a web-based system called CCMS (case and contact management system), but also by dealer phone calls coming into the tech support queue.
• Solving technical queries for the dealers regarding e.g. parts catalog, quality issues, stock check and other parts related queries.
• Distributes additional product/service information that is helpful to John Deere dealers and customers.
• Administration of communication to dealers within Europe.
• Participate in problem resolution processes to identify, escalate, and resolve issues.
• Be in daily contact with platform engineers and factories.

Our requirements:

• Experience in technical support and being enthusiastic about machines with engines e.g. cars, construction equipment or agricultural machines.
• University degree in Agricultural/Technical Sciences discipline or work experience with technical tasks.
• Ability to read the technical drawings.
• International work experienced with multicultural relationships, experienced with critical customer conversations.
• Very good team player.
• Good organizational, interpersonal skills.
• Flexible and a goal-oriented person in daily tasks.
• Very good knowledge of MS Office Tools.
• Willing to work during harvesting season later the day/ at the weekends.
• Readiness to work from two locations in Poznań and occasionally in Tarnowo Podgórne.
• Fluency in English.

Nice to have:

• Training skills.
• Work in stressful scenarios, under the time and customer pressure.
• Openness for business travels

What we offer:

• Employment contract.
• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznan.
• Opportunities for professional development within the company, with strong support for internal career growth.
• Employee referral program.
• Additional vacation days based on length of employment.
• Holiday allowance when taking at least 2 weeks off.
• Daily use of a foreign language in a friendly international working environment.
• Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.
• Free access to our e-learning platform, featuring over 1,000 courses, including offerings from LinkedIn Learning and Coursera.

Please attach an English version of your CV.
John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.