As Coconut’s Partnerships Manager, you will be instrumental in driving Coconut Software’s growth by developing and managing strategic partnerships. In this role, you will nurture relationships within our existing partner network, identify new opportunities that align with business goals, and generate leads through partner channels. Success will depend on your ability to build long-term, value-driven partnerships and collaborate cross-functionally to execute partnership initiatives effectively. This position reports to the Director of Revenue Operations.
If you're a dynamic, results-driven professional with a passion for building impactful partnerships, we encourage you to apply and join our team!
YOU ARE FIRED UP TO CONTRIBUTE TO
- Partner Engagement: Build and maintain strong relationships with current and potential strategic partners to drive growth and increase revenue.
- Lead Generation: Collaborate with partners to develop and execute lead generation strategies tailored to each partner’s constituent needs.
- Partnership Development: Identify and pursue new partnership opportunities, evaluate potential partners, and negotiate mutually beneficial agreements.
- Collaboration: Work closely with internal teams, including the VP of Sales, Account Executives, Account Managers, and the Chief Revenue Officer, to align partnership initiatives with overall business goals.
- Performance Monitoring: Track and analyze the performance of partnerships, provide regular updates to leadership, and adjust strategies as needed.
- Market Intelligence: Stay up to date on industry trends, competitor activities, and market demands to identify new partnership opportunities.
- Reporting: Prepare and present regular reports on partnership activity, lead generation results, and partnership growth metrics to leadership.
WHAT YOU BRING TO THE TEAM
- 5+ years of experience in partnership management, business development, or a related field is a requirement
- Proven track record of developing strategic partnerships that drive revenue growth
- Strong understanding of revenue operations, sales processes, and cross-functional collaboration
- Excellent communication and negotiation skills, with the ability to engage effectively with both internal and external stakeholders
- Strong analytical skills and experience using CRM tools (e.g., Salesforce) to manage pipeline and track partnership performance
- Ability to work independently, manage multiple priorities, and adapt to a fast-paced environment
- Experience in Financial Industry is a bonus
- “Cabana Days” - our version of a flexible work week!
To enable our employees to do their best work, offering flexibility to prioritize what is important and to take time needed for rest and rejuvenation when possible based on business and operational needs. - Ability to do your job in a supported, but still flexible environment
- Supported professional development, learning & career opportunities - be supported in your growth journey!
- Regular 1:1 coaching with your leader and regular connection to a passionate executive team
- Work in a team big enough for growth but lean enough to make a real impact
A full range of benefits to keep you happy & healthy;
- Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
- Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
- Virtual mental health and EAP platform
- WealthSimple GRSP & Matching
- Annual Wellness Benefit ($1000 per year)
- Opportunity to work remote - anywhere in Canada!
- Employee Options - everyone shares in our success!
- Internet Subsidy on each paycheck
- Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!
- A People First Company - 4.4 rating on Glassdoor
- Recently named "Most Admired Corporate Cultures" and ranked #6 in "Best Workplaces in Canada" in company size category
Who we are, and what we do:
Mission
Match customers with the right expert, at the right time, so no opportunity is lost.
Values
Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.
Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.
To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.
Some recent awards we're proud of include:
Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
Top Skills
What We Do
At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences. Our appointment scheduling, queue management, and video banking solutions are trusted by 150+ leading financial institutions across North America, including RBC, Vancity, and Rogue Credit Union. Coconut Software helps these FIs (and more) attract new customers, improve experience, sell more products, and improve customer loyalty
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