Partnerships and Intelligence Manager

Closing Date:

17/03/2025

Group:

Corporate Group

Management Level:

Senior Associate

Job Type:

Permanent

Job Description:

Please note that this role will close at 00:01 on Monday 17 March, and therefore we advise getting your application in no later than midnight on Sunday 16 March

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We have also taken on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you’ll be part of

You will join the Online Safety (OS) Partnerships and Intelligence team, a sub-team of the Online Safety Group’s (OSG) Supervision team. The OS Partnerships and Intelligence Team is responsible for developing and managing OSG’s relationships with key strategic partners, including law enforcement, agency partners and selected government organisations with a focus on tackling online harms. The team is also responsible for developing the Online Safety Group’s capabilities for managing intelligence and insights received from partners, and analysing intelligence to determine appropriate courses of action.

The purpose and scope of the role

The OS Partnerships and Intelligence Team requires a Partnerships and Intelligence Manager to manage our relationships with operational partners and lead OSG’s collection, analysis and development of intelligence received from third parties, supporting operational decision-making in relation to online harms.  You will be responsible for delivering the Online Safety Partnerships strategy, coordinating external engagement plans, setting priorities in conjunction with the business, leading relationships with external stakeholders and supporting the Head of OS Partnerships in delivering outcomes to support the Online Safety regime. 

You will also be responsible for the effective management of our core intelligence processes to support operational delivery. You will support the organisation as a thought-leader, sharing your knowledge and experience to help deliver the Online Safety regime. You will have experience of working with external operational partners and understand the value of intelligence in supporting effective decision making and operational delivery.

Whilst this role is being offered on a permanent basis, secondments from external organisations will also be supported.

Your Key Responsibilities

• Collating partnership priorities across the OS programme to inform the partnerships delivery plan

• Coordinating and tracking progress to ensure key objectives and milestones are met

• Coordinate engagement across a diverse range of operational and sensitive partners

• Leading and influencing external partner relationships

• Leading the development and agreement of memoranda of understanding and information sharing agreements as required

• Working effectively with internal OSG teams to understand their priorities and enable operational delivery.

• Overseeing the effective management and development of intelligence received from external organisations.

• Working closely with the Triage team to support the development of effective recommendations and decision making.

• Identifying and assessing threat, risk of harm and opportunity for interventions and mitigations.

• Managing the effective delivery of each phase of our internal intelligence management processes and supporting the ongoing development of these processes.

• Providing insight and feedback to support continuous development of OSG’s intelligence management capabilities.

• Providing input to support drafting and implementation of intelligence management policies.

• Maintaining awareness of innovation within intelligence to ensure implementation of latest techniques and tactics, best practice, and information relevant to the role.

This role will involve working with content or themes that some applicants may find distressing, including illegal harms such as child sexual abuse and exploitation. Ofcom is committed to safeguarding our colleagues who undertake this type of work and offers a range of tailored support options including training, annual psychological assessments and 24-hour access to counselling services.

The skills, knowledge and experience you’ll need for success.

        Technical knowledge and experience

• Experience of developing strategic partnership engagement strategies and plans

• Managing diverse partnerships with external organisations, achieving mutual benefit and tangible outcomes

• Ability to influence, negotiate and facilitate effectively both internally and externally as necessary to secure progress towards goals. 

• Understanding or experience of the effective management of intelligence, using the National Intelligence Model (NIM) or an equivalent framework

• Good understanding of relevant legislation e.g OSA, ECHR, IPA, RIPA, Data Protection.

• Knowledge of intelligence case management systems and processes

• Knowledge and understanding of the partner landscape for combatting online harms in scope of the Online Safety Act

• Holds professional intelligence accreditation(s)

Behavioural attributes

• Scanning Horizons - Grasp the bigger picture, foresee upcoming trends and challenges, and ensure actions and decisions are in sync with long-term objectives.

• Forming relationships - Build and nurture positive relationships with people inside and outside the organisation.

• Channelling Influence - Guide opinions and decisions with compelling communication and persuasion techniques, looking to get everyone on the same game plan.

• Owning Accountabilities - Take responsibility for your actions, decisions, and their outcomes. Show up reliably and commit to getting the job done.

• Building Solutions – Identify and solve complex issues, using evidence-based methods to gather insights and develop well-founded solutions based on thorough analysis.

You will be required to achieve a level of National Security Vetting to a level of Developed Vetting to perform this role.

Ofcom has a clear mission: to make communications work for everyone.  To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK.  We aim to recruit from the widest pool of candidates possible – no matter your social background, ethnicity, sexual orientation, gender or disability. 

Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs.

We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.

Our recruitment processes prioritise accessibility and inclusivity. If you need information in an alternative format or have specific preferences, please contact our recruitment team at [email protected] or call 0330 912 1378.

As a Disability Confident employer, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.  https://careers.ofcom.org.uk/careers/how-we-hire/