Partner Support Coordinator

About Us:
TMB is the community-driven entertainment company engaging more than 250 million consumers worldwide across streaming TV, social media, web and print. Our portfolio of brands including FailArmy, Family Handyman, People Are Awesome, Reader's Digest, Taste of Home, The Healthy, and The Pet Collective, is powered by content that's inspired and created by our fans. Together our community sparks curiosity, fuels laughter, and inspires people to live big, full, fantastic lives. Learn more about our brands, our data-driven marketing solutions, our award-winning licensing services, and much more at trustedmediabrands.com.
About the role:
TMB has tens of thousands of creators (people who film something remarkable, capture a special
photo, share a family recipe) and consumers of our brands (purchase a video license, watch the
Taste of Home TV app, etc.) It is the Partner Support Coordinator’s job to ensure that our creators
and consumers are informed, updated, with any issues resolved urgently. This includes
communicating appropriately at various touch points throughout their lifecycle.
This customer-facing role will report to the Partner Support Manager and work closely with the
Rights Management, Licensing, Marketing and Finance departments.
Location:
Delhi, Gurgaon Office (with opportunity to work remotely)
Responsibilities: your day-to -day:

• Proactively answer creator / customer inquiries via email and chat; work with internal
• stakeholders to find solutions
• Enhance the creator journey through email campaigns and account touchpoints
• Gather creator feedback to identify trends and provide insights and recommendations to
• improve their overall experience
• Develop and maintain the Help Center ensuring content is clear, accessible, and up-to-date
• Maintain a thorough understanding of services, products and policies to provide accurate
• and up-to-date information to creators
• Utilize Excel & Google Sheets to track licensing data and process through internal software
• Review creator account and payment information to ensure accuracy and completeness

Qualifications you have:

• At least 1 year of experience in customer support, marketing, copywriting, or business
• management
• Strong writing and copy editing skills with excellent spelling & grammar
• Ability to effectively juggle multiple projects with different objectives and varying deadlines
• Personality profile to fit into a fast-paced, diverse, entrepreneurial culture that requires
• teamwork and significant interaction with employees at all levels
• Well-developed Microsoft Office, Excel, CRM, email marketing and analytical skills
• Experience and discernment handling peoples’ sensitive payment information

Our Benefits:
We value our people and offer a collaborative and engaging culture. As a Trusted Media Brands employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs. Learn more about what life is like working at Trusted Media Brands at https://www.trustedmediabrands.com/careers/.
India specific benefits

• Comprehensive Time Off policies
• Maternity and Paternity Time off
• Health Insurance & Wellness Benefits including access to OPD consultations*, Gym/Yoga studios, Teleconsultation/Telemedicine*
• Access to Mental Health Reimbursement
• Annual Sport Reimbursement and Home Office Reimbursement
• Office with in-house kitchenette

Trusted Media Brands embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
This role is offered by TMB through Jukin Media India Private Limited.