Partner Support Associate I

Description

JOB TITLE: Partner Support Associate (Technical Support)       

LOCATION: Las Vegas, Nevada

HOURLY RATE: 18.00

WORK SCHEDULE: Open

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected.  Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role:

The team at Sunbit is looking for a self-motivated and ambitious Partner Support Associate (Technical Support) to join our Las Vegas, Nevada office. Your primary duty will be to answer calls from our valued partners in the retail sector and to support them however possible. Other responsibilities for this role include technical troubleshooting for both software and hardware and answering financing questions. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.

Please Note: This position is in a Call Center, in office (non-remote) environment

Requirements

What You’ll Be Doing:

• Technical troubleshooting for both software and hardware
• Provide prompt and efficient service to our valued Partners
• Receive and respond to customer inquiries and complaints
• Builds partner and business knowledge to provide best in class service
• Demonstrates ownership of every partner interaction to achieve successful resolution on all inquiries
• App support, integration support, and technical support pertaining to the Sunbit loan process for our customers.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
• Ensure that our Retail Partner’s service issues are resolved promptly, professionally, and thoroughly
• Follow up with retail partners as needed
• Maintain our Call Center database by entering information
• Determine call center requirements by working with our retail partners
• Manage escalated calls with courtesy and professionalism

What You Bring to the Table:

• Friendly and helpful phone demeanor
• Call Center experience (both B2B and B2C experience is a plus)
• Basic technical troubleshooting skills
• Strong typing and computer skills

Perks Include:

• Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list 
• Mission driven + empowered + collaborative environment
• State of the art customer care contact center
• Competitive pay and stock options
• 12 days of PTO your first year with increases thereafter + Holiday Pay
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Casual Dress
• Other fun team events and Spirit Days
• Open door policy / Open office floor plan

Cultural Competencies for Success at Sunbit:

• Serve others before self- Takes care of customers, and partners in a manner that demonstrates they are important
• Own the impact- Ability to troubleshoot a variety of matters and holding yourself accountable. Strong organizational and time management skills with the ability to prioritize effectively
• Connect genuinely- Build and maintain strong relationships with both customers and partners. Speak with customers and partners in a friendly, helpful and open demeanor
• Act fast- Thrive in a fast-paced environment while maintaining a high level of support
• Include always- Communicate well verbally and in writing, demonstrating empathy and understanding
• Innovate for good- Establishes scalable capabilities by applying best practices to your workday.

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

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