Partner Success and Operations Lead

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

We are searching for a Partner Success and Operations Lead to support the onboarding, activation, and growth of affiliate and brand-building partners globally. This includes measuring Strategic Partnership performance, both Sales and Account Management, setting strategies related to rapidly scaling and acquiring new high-impact partnerships, and managing a team that is responsible for Partner Success, Operations, Technical Account Management, and Analytics. This is a crucial position to deliver 20X growth over the next 12-24 months.

You will:

• Lead and inspire a multi-level team in Partner Success, Sales Operations, and Technical Account Management and oversee Partner Success, Onboarding, Sales Operations, Revenue Operations, Partner Marketing, and Reporting functions.
• Develop, manage, and report on operational metrics to ensure accountability in Sales and Account Management.
• Act as a key member of the Strategic Partnerships Leadership team, supporting the Global Head of Strategic Partnerships and collaborating with peers to achieve our B2B Partnerships goals.
• Collaborate with various teams (Account Management, Partner Tech, FP&A, Legal, Marketing, Product) on cross-functional initiatives that align with company objectives.
• Create a comprehensive Partner Success strategy to drive growth in new and existing partnerships.
• Partner with leadership to assess regional team performance and achieve goals.
• Develop vertical strategy playbooks and go-to-market strategies to expand into new markets and verticals.
• Establish partner health and retention metrics and strategies to support renewals.
• Analyze account performance and collaborate on business cases to identify opportunities with new and existing partners.
• Design and implement Partner Marketing and Reporting programs.

Who you are

• Located in Berlin or willing to relocate for the role. We operate in a hybrid work model and value in-person interaction in our office 3+ days per week.
• 5+ years of experience managing high performing teams, ideally in fast paced work environments 
• 5+ years of experience in managing complex projects related to management, strategy, sales, partner success, and technology implementation.
• Deep understanding of affiliate marketing, partnerships, commercial structures, and e-commerce.
• Expertise or proficiency CRM systems (Hubspot, Salesforce), analytics and data tools (Looker), and working knowledge of project management tools (Jira) and contract management tools (Evisort)
• Expertise in product and customer insights, industry trends, and competitive analysis to guide partners effectively.
• Strong problem-solving skills and conflict resolution abilities.
• Proven ability to attract and develop high-performing teams.
• Strong analytical skills, strategic thinking, and data-driven decision-making; customer-centric, results-oriented, and passionate about business growth and efficiency.
• Excellent communication, negotiation, presentation, and interpersonal skills with internal and external stakeholders.
• Determined and committed to achieving company goals with a competitive mindset.
• Team player with a growth mindset.
• Excellent written and verbal communication skills in English. Additional languages are a plus.

How we set you up for success:

• Visa and relocation support
• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.

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