Company Description
Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams’ growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. ABC Management Group values teamwork within our agency and strives for good partnerships across all platforms.
Job Description
THIS A TEST JOB PLEASE DO NOT APPLY.
Our growing Partner Operations Team, who play the key role in implementing SmartRecruiters business partners within our Marketplace (https://marketplace.smartrecruiters.com/) is looking for a new team member.
This is an opportunity to join and become an integral part of a high growth software company well on its way of changing an entire industry.
You will be instrumental in driving the success of skills test providers, background checks, job boards, sourcing applications and many other partners who by offering their services in SmartRecruiters platform joined our mission of connecting candidates with jobs.
What you will do:
- Run onboarding projects with individual partners to set them up with SmartRecruiters APIs and guide them towards the most optimal integration options
- Interact every day with SmartRecruiters partners to answer their technical and functional pre go-live as well as post go-live questions, resolve issues, educate, and help them succeed.
- Communicate via emails as well as web meetings
- Cooperate with customers on activating the partner services for them.
- Educate and guide partners and customers on standards, tips, and solutions on using SmartRecruiters APIs.
- Drive high level of partner satisfaction.
- Identify, test, and call out technical issues.
- Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams to contribute and execute on our strategy to make customers and partners successful.
- Be ready to get involved and run various initiatives in the Marketplace Services domain.
- Be an ambassador for SmartRecruiters and its culture.
Qualifications
Qualifications
- Excellent English skills a must, both written and spoken
- Customer/partner support experience, preferably in the Enterprise space, minimum 1 year
- Strong interpersonal, written and spoken communication skills.
- Motivated self-starter capable of taking initiative and handling objections
- Positive, energetic, with can-do attitude.
- Open to flexible work hours between Monday and Friday
Nice to have
- Call center experience is a plus.
- Other languages will be a plus.
Additional Information
Additional information
We offer
- Benefit cards & cinema tickets
- Free every-day lunches
- Medical care
- Friendly, dynamic team and a great atmosphere
All your information will be kept confidential according to EEO guidelines.
What We Do
# KEY FACTS
- Founded in 2002
- 55 technicians in China
- More than 1,100 shipments checked every month
# SERVICES
- Product QC inspections
- Factory audits
- Other related services to support our clients
# THE THREE COMMITMENTS TO OUR CLIENTS
We have identified three "customer critical to quality criteria" in the inspection business:
1. Sending only product-specialized technicians
We do not guarantee to perform a service on a certain date. What we commit to is sending QC technicians who are qualified for your products.
2. Being reactive
We know that many shipments are urgent. Most of them might already be late by the time we are called to inspect them. Our clients do not want us to be a bottleneck.
We have organized our internal processes to accommodate for urgent jobs.
3. Releasing only properly-vetted reports
We do not guarantee that we send reports on the evening of the inspection day. What we commit to is studying the reports carefully before releasing them.
For inspections in China, 80% of reports are sent on the same day.
