At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
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Belonging: We cultivate a space where everyone can show up as their authentic self.
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Empathy: We seek out diverse perspectives and listen to learn without judgment.
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Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
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One Team: We realize our full potential when we work together towards our shared purpose.
Job Summary:
The Outreach Intake Coordinator is responsible for assisting patients in establishing care with a LifeStance provider across a region. Tasks include initial assessment scheduling, collection of necessary demographic and insurance information, handling of patient referrals from multiple sources (internal/external) and reviewing clinical history to properly match a patient to the most appropriate provider, management of external referrals from various sources and additional administrative tasks, as needed.
Ideal candidates should be able to quickly learn and adapt to the intake department processes and technology. Candidates should be able to work independently, be critical thinkers, adaptable, and team players. Outreach Intake Coordinators will be required to learn the processes of multiple states to support volume across the region. Technology includes Electronic Health Record (EHR), appointment scheduling, phone, and contact center systems.
Location: Remote Call Center;
Schedule: Monday-Friday, with shifts starting as early as 8:30am or as late as 9:30am
Compensation: Commensurate with experience
Responsibilities:
Patient/Customer Interaction:
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Act as the initial point of contact for patient/customer, addressing inquiries and guiding them through the initial appointment scheduling process.
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Gather relevant information from patients to assess their needs and determine eligibility for services.
Documentation and Data Entry:
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Create and maintain accurate and up-to-date client records through meticulous data entry.
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Ensure that all required documentation is collected and stored appropriately.
Coordination with Internal Teams:
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Collaborate with internal departments to relay patient information and facilitate a smooth transition from intake (scheduling) to service delivery.
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Communicate effectively with colleagues to ensure a comprehensive understanding of patient requirements.
Process Improvement:
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Identify opportunities for process improvement within the intake workflow and contribute to the development of streamlined procedures.
Compliance:
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Adhere to all relevant policies, regulations, and compliance standards throughout the intake process.
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High school diploma or equivalent; bachelor’s degree preferred.
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Proven experience in a similar role, preferably in a healthcare or social services setting.
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Clear understanding of insurance-related terminology and processes
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Strong communication and interpersonal skills.
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Excellent organizational abilities and attention to detail.
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Proficient in utilizing Electronic Medical Record (EMR) systems and strong IT skills for efficient workflow.
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Ability to handle sensitive information with confidentiality.
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Familiarity with relevant compliance standards.
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Empathetic and patient demeanor.
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Ability to work collaboratively, in a fast-paced team environment.
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Strong problem-solving skills.
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Adaptability to evolving processes and procedures.
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Supply a quiet, distraction free, dedicated HIPAA compliant workplace in your remote office.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
What We Do
LifeStance Health is a behavioral health care company focused on providing evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in care settings that include acute inpatient, partial hospitalization, intensive outpatient, outpatient, community-based and in-home.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
* Delivering Compassion - We care for people unconditionally and act with empathy always.
* Building Relationships - We are collaborative, building enduring relationships to achieve more together.
* Celebrating Difference - We respect the diversity of every individual’s lived experiences.
