Are you ready to take the next step in your career and lead a dynamic team to success? Mood is looking for an experienced and passionate Outbound Phone Sales Supervisor to manage and inspire our growing team of Outbound Phone Sales Representatives. In this leadership role, you’ll oversee around 10-12 direct reports, ensuring they excel in driving revenue growth and delighting customers. If you have a knack for motivating others, a love for sales, and a passion for delivering exceptional customer experiences, we want to hear from you!
Why Join Mood?
At Mood, we’re more than just an online dispensary. We’re a vibrant, innovative company that curates legal cannabis products designed to elevate our customers’ moods. We pride ourselves on delivering top-tier products with outstanding customer service. Our team is a close-knit community of creative, driven individuals who are passionate about making a difference.
The Outbound Phone Sales team at Mood is scaling rapidly. After months of refining our processes, we’re ready to grow—and we need a leader who can help take us to the next level. If you’re excited about empowering a team, refining strategies, and achieving and exceeding ambitious goals, this role is for you.
What You’ll Be Doing
As an Outbound Phone Sales Supervisor, you will:
- Lead and Manage: Supervise a team of up around 10-12 Outbound Phone Sales Representatives, providing daily support, coaching, and performance management.
- Set Goals and Drive Results: Monitor individual and team performance to ensure sales targets, contact center KPIs, and customer satisfaction goals are met and exceeded.
- Develop Talent: Provide ongoing training, coaching, feedback, and career development opportunities to empower team members and enhance their sales skills.
- Optimize Processes: Collaborate with the Customer Success Contact Center Leadership team to refine outbound sales strategies, tools, and workflows.
- Foster a Positive Culture: Build and maintain a collaborative, high-energy environment that aligns with Mood’s values and promotes engagement and team morale.
- Analyze and Report: Track and report on key performance metrics, using data insights to identify opportunities for improvement and drive decision-making.
- Collaborate Across Teams: Work closely with other departments, including Marketing and Product, to align on customer insights and support broader company initiatives.
What You’ll Bring to the Team
We’re looking for someone with:
- Leadership Experience: Proven experience managing a sales or customer-facing team, preferably in a remote and/or contact center environment.
- Sales Expertise: A strong background in sales with a demonstrated track record of meeting and exceeding targets.
- Coaching Skills: A passion for mentoring and developing team members to reach their full potential.
- Communication Skills: Excellent verbal and written communication abilities, with strong interpersonal skills.
- Tech-Savviness: Proficiency with CRM tools and other contact center and sales technologies; comfortable with data analysis and reporting.
- Adaptability: A solution-oriented mindset with the ability to pivot and problem-solve in a fast-paced environment.
- Customer Focus: A deep commitment to delivering exceptional customer experiences.
What’s in It for You?
- Competitive salary with performance-based commission/bonuses.
- Comprehensive health insurance package.
- Generous paid time off and employee discounts on Mood products.
- Fully remote—work from anywhere!
- Opportunities for professional growth and leadership development.
- A dynamic and inclusive work environment where creativity is encouraged and celebrated.
- The chance to lead a passionate and high-performing team in a rapidly growing company.
Ready to Lead the Way?
If you’re excited about guiding a talented sales team and making a meaningful impact at Mood, we encourage you to apply. We’re not just looking for a candidate—we’re looking for a leader who will help shape our future.
Hit the “Apply” button and let’s start this journey together!
What We Do
Welcome to Mood! We are a company deeply rooted in the belief that everyone deserves quality and trustworthiness. At the core of our mission is a strong commitment to sustainable agricultural practices, partnering with small, organic family-run farms. These collaborations ensure that we support growers who are dedicated to nurturing the environment and producing superior hemp.
At Mood, we emphasize the importance of transparency, quality, and customer satisfaction. Our dedication to these principles ensures that we build strong relationships with both our partners and customers. By focusing on the natural profiles of our sourced plants, we aim to offer an experience that is genuine and tailored to individual preferences.
What truly distinguishes Mood in the industry is our unwavering commitment to sustainability and eco-friendly practices. Our ethos revolves around the idea of plants being "grown with love." Every step we take is in harmony with nature and our partners, who, like us, believe in the holistic approach of using every part of the hemp plant. We are proud to stand alongside the diligent farmers who share our vision and values, producing some of the finest legal hemp in America
