Outbound Logistics Manager

FCP Euro is seeking an Outbound Logistics Manager who will help to set and support the operational and network shipping strategy, as well as oversee daily management of OB Logistics, ensuring the effective management of network performance, carrier allocation, and supporting strategies, related post shipment customer experience and all associated costs and data analytics. This role is pivotal in driving operational excellence, cost efficiency, and customer satisfaction while supporting sustainability initiatives. The ideal candidate is a strategic thinker with a strong operational and data background, excellent leadership skills, and a proven track record in logistics and supply chain management.

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Responsibilities and Duties:

Strategic Leadership:

• Support in executing a comprehensive Outbound logistics strategy aligned with the company’s operational, financial, and customer-facing SLA goals including but not limited to optimizing distribution footprint, facility balancing and volume allocation, carrier selection & strategy, mode optimization, on-time delivery, shipping analytics, and overall carrier performance.
• Develop comprehensive cost and service level performance modeling processes to improve visibility and insights into the performance of customer-facing OB shipping strategies and supporting initiatives. 
• Collaborate with FP&A to develop annual OB shipping expense budgeting and monthly accrual process that accounts for changes in strategy, carriers, cost, service composition, and transit time commitments across the network. 
• Coordinate with Distribution Teams to develop and implement network-wide OB SOP’s related to multi-carrier sort, operational integration, shipment and carrier audits, and cost/performance monitoring for each location.
• Establish KPIs to measure and enhance the efficiency, cost-effectiveness, and quality of OB logistics performance across all FCP Euro and Partner sites carriers and service levels (parcel, LTL, FCL Ocean)

Communication Excellence:

• Develop an efficient, end-to-end communication process to provide clear visibility and insights into shipping expense, carrier performance, mode optimization, accessorial and surcharge expenses, and on-time delivery performance.
• Establish accurate tracking of data flow and performance measurement throughout the OB Logistics process. Create tools to quickly identify exceptions and process failures where customers, costs, or operations were adversely impacted.
• Provide timely and actionable insights/remedies for these areas, balancing customer experience, carrier performance, and overall expense.
• Coordinate and communicate with Marketing, Operations, and customer experience to oversee and plan for all carrier and federal holidays that will impact transit times or customer commitments.

Data and Analytics

• Collaborate with the Finance team to overhaul the internal accrual process to improve the accuracy of our monthly, quarterly, and annual expense accruals and support roll-forward reporting
• Manage weekly expense reporting and data gathering to drive accrual process, financial performance reporting, and OB logistics trends
• Provides summarized performance reports across all OB Logistics areas including FCP Euro network and vendor direct volume / spend while delivering actionable insights and recommendations to improve underlying KPIs
• Performs comprehensive data analysis to quantify changes related to GRI, carrier agreements, seasonal surcharges, service allocation, and other areas to model impact and ensure accurate recognition of negotiated pricing, discounts, credits, and adjustments across all carrier accounts and spend.
• Oversees and reports on carrier-level on-time delivery performance, identifying trends and insight to be used to improve underlying performance.

Customer Experience:

• Collaborate with customer service teams to consistently review and interpret general feedback, concerns, or insights regarding carrier performance, OB strategy, or related areas and provide guidance where needed to manage expectations or recommend strategic adjustments to Senior Logistics leaders.
• Analyze shipping trends in customer inquiries, develop a process to report on these trends, and partner cross-functionally to drive corrective action as needed.
• Monitor customer satisfaction metrics related to Outbound Logistics, quantify areas of opportunity, and build solutions to address and improve the customer experience.

Cross-Functional Collaboration:

• Work closely with supply chain planning, Order Management, Logistics, vendor relations, distribution, and finance teams to align Outbound processes with broader company operations.
• Collaborate with technology, data and customer service teams to identify opportunities for visibility enhancements that improve OB Logistics performance visibility as well as improving the customer experience.
• Partner with operational areas to ensure OB Logistics and carrier-related processes are being followed and KPIs are met while working collaboratively to identify areas for improvement.

Team Leadership/Mentorship:

• Lead and drive results across functions that are adjacent to Outbound Logistics
• Foster a culture of accountability, innovation, and continuous improvement.

Experience & Skill Requirements:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 4+ years of experience in logistics, supply chain, program management, or related fields, with at least 2 years in a leadership role.
• Proven track record of managing logistics strategies, carrier partnerships, and network operations at scale.
• Strong understanding of logistics, carrier platforms, and services, agreements and pricing and negotiation process, ERP systems, and carrier management systems.
• Analytical mindset with the ability to use data to drive decisions and improvements.
• Excellent leadership and team-building skills.
• Effective communication and collaboration abilities across all organizational levels.

Key Performance Indicators (KPIs):

• Shipping Cost as % of Total Revenue
• Itemized Cost as % Carrier Spend (transportation, surcharge, adjustments, etc)
• Cost per Shipment
• Carrier / Service Utilization Rate 
• Spend Concentration / Allocation
• On-Time Delivery Rate
• Transit Time Variance
• Forecast Accuracy for Volume / Spend
• Contract Compliance / Discount Capture Rate
• Invoice Audit Recovery Rate
• Peak Period Capacity Utilization
• Peak Season On-Time Delivery Rate

Compensation:

This is an exempt role with a base salary of $80,000 - $110,000 depending on experience, with a total compensation opportunity of $87,400 to $120,200 annually.

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
No phone calls or agency referrals, please.