Job Description
Purpose of the role
To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional and emotional needs.
Accountabilities
- Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. .
- Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user-centred design principles. Advocate and champion Design Principles within the organisation. .
- Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback. .
- Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product. Securing governance oversite and providing design assurance.
- User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points. Utilise findings to inform design decisions and enhance the over user experience and translate these into commercial and customer outcomes.
- Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies.
Assistant Vice President Expectations
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Join us as a OTX Senior Developer at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.
To be successful as an OpenText developer you should have experience with:
• Experience in Open Text Exstream product – latest version 16, 23 and should have worked with version 8 and 9 of design manager.
• Should have worked with AFP, PDF, HTML output formats. Should have worked on Command Center and Delivery Manager technology.
• Should have worked with XML, delimited file format, print file formats and other input and output file formats.
• Should have worked on designing complex letters and statements and worked on creating applications for processing millions of customer correspondence.
• Should be focussed on automation and working on new POCs
• Hands on experience with Unix Shell Scripting
• Hands on experience on Empower product.
• SQL
• Java
Person Specification
• Experience of analysis and development of data structures, data modelling and reporting solutions
• Experience of working on document formatting tools
• Application of SQL and databases including data transformation
• Strong reporting and communication skills
• Proven ability to build effective internal relationships
• Excellent communication and stakeholder management skills.
Some other highly valued skills may include:
• Knowledge in AWS
• Java API
• Unix scripting technology and automation.
This role is based in Pune.
What We Do
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.