Organisation Change Lead

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the team

Grabber Technology Services (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to out-serve Grabbers with positive, personalised IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our dynamic team.

Get to know the role:

This role will be reporting to Manager II, CPeO Change Management & GTS Partnership/ We're seeking a forward-thinking OCM Lead to spearhead our digital transformation initiatives, with a focus on empowering our People & IT teams. This role demands a blend of strategic vision, change management expertise, cross-functional collaboration, and Gen AI savviness. You'll navigate complex tech and organisational change while harnessing digital tools and AI to drive adoption, elevate capabilities, and ensure a smooth transition.

This is a hybrid role, and the office is in Malaysia.

Key Responsibilities:

• Change Management Leadership & Delivery: Strategise, plan, and execute comprehensive change management initiatives related to our digital transformation. This includes impact analysis, stakeholder management, communication planning, and training.
• Gen AI Integration: Identify opportunities to use Gen AI to customise change plans for diverse stakeholder groups, considering their unique needs. This may also include automating tasks, analysing data to understand change readiness and adoption, personalising communication, and creating learning and training materials.
• People-Centric Transformation: Guide our employees through the digital transformation journey, fostering a culture of innovation. Facilitate upskilling and reskilling programs to equip our workforce with the skills needed to thrive in a digital environment.
• IT Communication Delivery: Assess significant IT changes and distill complex technical information into clear, concise, and engaging communication materials tailored for various stakeholder groups. Manage the overall IT communication plan and design newsletters, critical software and process updates.
• Change Team Leadership and Support: Foster the growth and development of junior change specialists and ensure effective project prioritisation to balance team workload.
• Cross functional Collaboration: Partner closely with HR, IT, and business leaders to ensure alignment and success throughout the transformation.

Qualifications

Skills & Qualifications:

• Organisation Change Management Expertise: A proven track record of leading large-scale change initiatives, with a focus on digital transformation.
• Gen AI Fluency: A deep understanding of AI's capabilities and limitations, with the ability to identify use cases and evaluate AI tools.
• Data & Analytics Acumen: Ability to analyze data and draw insights to inform decision-making and measure change impact.
• This will be an individual contributor role.

Bonus Skills:

• Change management certifications (e.g., Prosci, CCMP).
• Background in HR or IT
• Experience with specific AI platforms or tools (e.g., NLP, machine learning, data visualisation).

Job requirements:

• More than 8 years of relevant experience working on organisation change for complex digital or business transformation projects
• Strong organisation and senior stakeholder management skills
• Ability to handle resistance and manage conflict.
• Experience and knowledge of organisation change management principles, methodologies and tools.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.