- Execute customer purchase orders using the company's order management system.
- Coordinate with to the factory for orders and production teams to ensure timely fulfilment of customer orders according to established timelines and priorities.
- Collaborate with production planning teams to schedule and prioritize orders based on customer requirements.
- Work with quality control teams to ensure that products meet quality standards before they are released for shipment to customers.
- Coordinate with logistics and shipping departments to arrange for timely delivery of finished products to customers, ensuring compliance with delivery schedules and shipping requirements.
- Serve as a primary point of contact for customers regarding order status, shipment updates, and resolution of any issues or concerns related to their orders.
- Continuously evaluate and identify opportunities for process optimization and efficiency improvements within the order processing workflow, and implement solutions to enhance productivity and customer satisfaction.
- Maintain accurate records of orders administration in the company's database or ERP system, shipment details, and generate reports to track key performance metrics such as order cycle time, on-time delivery, and order accuracy.
- Work closely with sales, production, and logistics teams to resolve any issues or challenges related to order processing and fulfilment.
Requirement :
- Possess at least a Bachelor's Degree in Engineering (Industrial, Mechanical) or equivalent.
- Having a minimum of 3 (three) years of experience in related functions
- Having experience in project management or related functions
- Proficiency in using order management systems and ERP software.
- Familiar with SAP system and Microsoft office.
- Strong analytical and problem-solving skills, with the ability to identify process bottlenecks and implement solutions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and interact with customers.
- Detail-oriented with strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
- Having a positive attitude, open-mindedness, high motivation, and willingness to learn.
- Fluent in English both oral and written.
Top Skills
What We Do
ABOUT KSB
KSB is one of the world’s leading suppliers of pumps, valves and related systems.
KSB combines innovative technology and excellent service to provide intelligent solutions. This approach means that KSB employees are close to customers on all continents, providing them with pumps, valves and systems for almost all applications involving the transportation of liquids. A comprehensive range of services rounds off this customer-focused portfolio.
KSB has been growing continuously since it was founded in 1871. Today the Group has a presence on all continents with its own sales and marketing companies, manufacturing facilities and service operations. More than 15,600 employees generate annual consolidated sales revenue of two billion euros.
KSB WORLDWIDE
With production plants, sales offices and agents in more than 100 countries, KSB is close to its customers throughout the world. Direct contact with local KSB specialists makes it easier for companies to implement their projects quickly, flexibly and at a high level of quality.
KSB IN THE MEDIA
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FROM A SINGLE SOURCE: PUMPS AND VALVES, SERVICES AND SYSTEMS:
• Pumps and valves for industrial applications
• Comprehensive KSB services and original spare parts
• Pumps, valves and systems for building services
• Automation and drive solutions
• Pumps, valves and systems for renewable energy applications
• Slurry pumps for mining, suction dredgers and the oil sand industry
• Pumps, valves and systems for water applications
• Pumps, valves and systems for waste water applications
• Pumps, valves and systems for energy applications
