Order Management Specialist

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxit.com.

About the Role:

Foxit, a leading provider of innovative PDF products and services, is seeking detail-oriented and proactive order management specialists to join our team. As an integral part of our operations, you will be responsible for end-to-end order processing, ensuring accuracy, efficiency, and customer satisfaction. This role requires expertise in utilizing NetSuite, a keen eye for detail, and excellent communication skills to collaborate across departments and deliver exceptional service to our clients.

Key Responsibilities:

· Order Processing: Efficiently manage the order lifecycle from receipt to fulfillment, ensuring accuracy and timeliness.

· Data Entry and Maintenance: Accurately enter and maintain customer, product, and order information in NetSuite, ensuring data integrity and consistency.

· Partner closely with our sales department to facilitate the smooth integration of orders and identify opportunities for streamlining processes.

· Customer Support: Address customer inquiries, resolve order-related issues, and provide exceptional service to ensure customer satisfaction.

· Process Improvement: Identify opportunities to streamline order management processes, enhance system efficiency, and implement best practices to optimize operations.

· Compliance and Documentation: Ensure compliance with company policies, procedures, and regulatory requirements, maintaining accurate records and documentation.

Qualifications:

· Bachelor's degree in business administration, supply chain management, or a related field.

· Experiences: 3+ years of relevant experience in order management, preferably in a SaaS subscription company or technology industry.

· Proficiency in using NetSuite systems that manage subscriptions.

· Strong analytical skills with the ability to interpret data, identify trends, and generate actionable insights.

· Excellent organizational skills with a high level of attention to detail and accuracy.

· Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with clients.

· Problem-solving mindset with the ability to prioritize tasks, multitask, and meet deadlines in a fast-paced environment.

· Ability to adapt to change, learn new technologies, and contribute to continuous improvement initiatives.

· Proficiency in Microsoft Excel.

What Foxit Offers:

· Competitive salary and comprehensive benefits package

· Opportunities for growth and advancement in a supportive and dynamic work environment

· The chance to be a part of a globally recognized leader in the PDF and SaaS industry, committed to innovation and customer satisfaction

If you're ready to take on a challenging and rewarding role as an Order Management Specialist and make a difference in the exciting world of SaaS subscriptions, we'd love to hear from you! Apply now and join us on our journey to success.