Order Management Specialist

Posted 3 Days Ago
2 Locations
Remote
Hybrid
Junior
Edtech
Kiddom provides schools and districts with access to high-quality curricula in Math, ELA, Science, and Social Studies.
The Role
The Order Management Specialist manages complex customer orders, ensuring accuracy and timely fulfillment by collaborating with internal teams and school contacts, while updating records in systems like NetSuite.
Summary Generated by Built In

About Kiddom


Kiddom is a groundbreaking educational platform that promotes student equity and growth by uniting high-quality instructional materials with dynamic digital learning. Through unparalleled curriculum management functionality, Kiddom empowers schools and districts to take ownership of their curriculum – resulting in learning experiences tailored to meet the unique needs and goals of local communities. Kiddom’s high-quality curriculum is layered with robust teacher and leader data insights to drive the continuous improvement of instructional decisions, school/district programming, and professional learning.


The Order Management Specialist will play a critical role in supporting Kiddom’s print fulfillment process, working directly with school customers to ensure large, complex orders are accurate, complete, and fulfilled on time. You will intake and organize bulk orders across dozens of schools, interface with customer contacts to confirm details, and collaborate with internal teams to prepare and submit orders to print vendors.


You will also be responsible for tracking the status of these orders, updating systems (like NetSuite), and ensuring each order is processed correctly down to the individual school and ISBN level. The ideal candidate is highly organized, detail-oriented, and comfortable managing repeatable workflows at scale.


During slower seasons, this role may also support ad-hoc operational projects or assist with print-related customer service to ensure year-round impact and development.


You will...

  • Intake customer orders across multiple schools, consolidating and validating order forms 
  • Review orders for accuracy in quantities, ISBNs, addresses, and required delivery details
  • Interface with school contacts to resolve discrepancies or confirm order details
  • Submit orders to internal systems or prepare files for the Supply Chain Manager to process with print vendors
  • Track order fulfillment progress, maintain up-to-date records, and follow up as needed
  • Update each school’s order status in NetSuite once fulfillment and shipping information is received
  • Collaborate with RevOps, Sales, and Accounting to ensure order quality and timely delivery
  • Identify and flag recurring order issues or process improvements
  • Handle multiple customer orders simultaneously with a high level of accuracy and professionalism
  • Support ad-hoc operational projects or assist with print-related customer support during off-peak order seasons

What we're looking for...

  • 1–4 years of experience managing complex customer orders in a detail-oriented, operations-driven environment such as order management, logistics, publishing, or customer operations, etc.
  • Strong Excel/Google Sheets skills (e.g., VLOOKUP, filters, pivot tables)
  • Clear, professional written communication skills for interacting with schools and internal stakeholders
  • High attention to detail with demonstrated experience managing large amounts of data
  • Comfortable working with ERPs or order management systems (NetSuite experience is a plus)
  • Ability to stay organized while juggling multiple tasks and customers
  • Experience in K–12 education or publishing/logistics is a plus

Salary range is dependent on geography, past experience, seniority, and demonstrated role related ability during the interview process.


What we offer

Full time permanent employees are eligible for the following benefits:

-Competitive salary

-Meaningful equity

-Health benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance

-10 paid sick days per year

-Unlimited vacation time policy (subject to internal approval). Average use 4 weeks off per year.

-Paid family leave for eligible employees


COVID Vaccination Policy

Kiddom policy requires employees to be vaccinated before they visit an office or attend company events..

We have remote roles but in certain positions where office attendance is deemed to be essential to the role, offers of employment shall be conditional upon proof of vaccination.

Top Skills

Excel
Google Sheets
NetSuite
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: San Francisco, CA
130 Employees
On-site Workplace
Year Founded: 2015

What We Do

Kiddom unleashes the full potential of high-quality instructional materials paired with effective tech enhancements and hand-in-hand support to help teachers do what teachers do best, teach with a human touch. For over 10 years, we’ve been combining valuable open educational resources with simple, flexible technology. Our feature-rich learning platform gives teachers time back, so they can do what they do best, teach. Accelerate planning, instructional delivery, assessment, and reporting while using proven-curriculum teaches already know and love.

Why Work With Us

We innovate at the speed of technology. We are introducing new AI features to streamline routine teacher tasks and more equitably serve student needs. We’re dedicated to developing AI enhancements that drastically improve the teacher’s ability to unpack, understand, and implement HQIM with fidelity.

Gallery

Gallery

Similar Jobs

Headway Logo Headway

Associate Principal, Payer Partnerships

Consumer Web • Healthtech • Professional Services • Social Impact • Software
Easy Apply
Remote
USA
655 Employees

Motorola Solutions Logo Motorola Solutions

Implementation Specialist

Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Remote
Hybrid
Texas, USA
21000 Employees
51K-101K Annually

DraftKings Logo DraftKings

Senior Associate Delivery Manager

Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Remote
Hybrid
United States
5300 Employees

eClinical Solutions Logo eClinical Solutions

Senior Implementation Consultant

Cloud • Healthtech • Professional Services • Software • Pharmaceutical
Easy Apply
Remote
Hybrid
United States

Similar Companies Hiring

Campus Thumbnail
Edtech
New York, NY
267 Employees
ReUp Education Thumbnail
Social Impact • Edtech
Austin, TX
145 Employees
Stepful Thumbnail
Software • Healthtech • Edtech • Artificial Intelligence
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account