Order Management Specialist

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KONE has several strategic positions to support its Global and Local “Sustainable Winning with Customers” strategy, and the Order Management Specialist role in our Distributor Business is one of these positions. This position will support the KONE Distributor Business in achieving its Strategic Targets and Ways to Win while further driving operational excellence in order management processes.

Reporting directly to the Team Leader – Order Management, we seek an energetic and enthusiastic Order Management Specialist based in our Dubai office. The Senior Order Management Specialist is the order booking gatekeeper. S/he ensures that the Sales-to-Operations handover has been performed according to the FL policy, verifies completeness and quality of order information and books agreed jobs and contracts to KONE systems so they are considered as Order Received (OR) and Sales closing is done (MS5) in SAP once all the absolutes are cleared/completed.

What you will be doing?

• This is a full-chain business model. You will be handling orders from receiving them from the Customer until delivering the material and Closing Sales (TECW) in our System (SAP).

• You will be accountable for correct and timely booking of received orders;

• Be responsible for verifying that the Sales-to-Operations handover has been performed as defined in the policies before booking the order, including needed pre-booking reviews /checklists;

• Make sure that the project categorization has been fulfilled correctly and completes the order with relevant additional details and update order data to SAP;

• Ensures that other order booking absolutes/checklists have been met and quality of required deliverables is adequate for order booking;

• Verifies tender documents with order documents;

• Clarifies orders with Distributors after release in collaboration with the CSE team;

• Manages variations and updates of the orders timeously;

• Ensures the consistency and quality of planned revenue and cost plan before order booking;

• Scheduling the Milestones in SAP as per the manufacturing lead time or requested readiness date.

• Triggers specific contract requirements for bank guarantees and arranges for bank guarantees accordingly;

• Responsible for regular and accurate forecasting of costs and risks throughout the order till its completion and in coordination with all concerned parties.

• Coordinates with concerned factory and all key stakeholders during the order lifecycle (after order booking) and ensures timely response to distributors' queries;

• Responsible for the profitability of the order i.e. cost management throughout the order lifecycle

• Manages and monitors elevator/escalator deliveries from various Kone factories and distribution centers in contact with sales, distributors or other business partners, Supply line logistics, KONE Distribution centers’ personnel, and forwarding agents

• Manages freight contracting

• Produces tailor-made export documentation according to each destination country´s import and customs requirements as well as sales contract definitions in coordination with forwarding agents, insurance companies, chamber of commerce, embassies, consulates, customs authorities, and inspection companies

• Is responsible for checking and allocating charges for freight and lift/escalator/TRB material

• Is responsible for documentary credit process in coordination with Finance Teams: Requests quotations from banks, advises distributors, verifies and accepts DCs and amendments, produces documentation for timely presentation in coordination with a range of partners (forwarding agents, chamber of commerce, embassies, inspection, and insurance companies)

• Follows up warehousing storage costs and manages the re-charging when needed.

• Responsible for the SAP milestones management from the first one at order booking (MS0B) till closing (MS5)

• Provides sales forecast for his/her relevant orders every month

• Controls the orders to be closed by finance and provides the related information every month.

Are you the one?

• Minimum 3 years of experience in a similar field. 

• Strong ability to read and interpret contract terms, conditions, and financials. 

• Excellent understanding of shipping terms and logistics requirements. 

• Familiarity with compliance requirements. 

• Proficiency in handling shipping documentation in a compliant manner. 

• Knowledge of Letter of Credit (LC) handling. 

• Working knowledge of SAP ERP system and its functionalities. 

• Proficiency in Microsoft Office Suite.

Shortlisted candidates will be invited to complete an automated video interview.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers