Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
Position Overview:
Leading the in-country (Mexico) retail order management team, in addition to order processing responsibilities, the Team Lead role involves a combination of oversight, leadership, and support functions to ensure the efficient operation of the team and continuous improvement of processes needed to reduce costs and improve service levels. The Order Management Lead plays an integral role ensuring order fulfillment is well executed from order placement to successful delivery to the customers. This lead role acts as a key coordinator between various departments such as sales, logistics, inventory management and with our 3PL partners to ensure customer orders are processed accurately, efficiently and in a timely manner. The efforts of the Order Management Lead and their team contribute to customer satisfaction and overall operating efficiency of the organization. This position will report to the Supply Chain Manager – Mexico and will collaborate closely with the global operations leadership team.
The ideal candidate is a progressive manager who is recognized for their general management, operational excellence, communication, and interpersonal skills. Employing a leadership style that fosters collaboration and demonstrating a track record of outstanding results. Fluent in both English and Spanish.
Key responsibilities include:
1. Quality Assurance and Oversight:
• Conduct spot checks on Coordinator tasks to ensure accuracy and completeness.
• Review order file daily including BOL units, shipment statuses, routing, and inventory discrepancies.
• Liaise with logistics and 3PLs to organize timely shipment of orders
• Monitor email responses to ensure all inquiries are addressed within the designated timeframe.
• Manage carrier compliance by sending required data to retailers on a weekly basis.
• Review WHS pick slip reports for accuracy and completeness.
• Monitor appointment dates/times to prevent backlog and ensure timely rescheduling.
• Validate small parcel shipments and carrier information transmission.
• Ensure timely actioning of chargebacks nearing dispute deadlines.
• Generate and maintain detailed records of orders and customer communications for audit and customer service follow up.
2. Weekly Stand-up Meetings:
• Prepare for and lead weekly stand-up meetings.
• Document meeting minutes and action items for distribution.
3. Training and Development
• Play active role in on-boarding and training new hires.
• Participate in designing and delivering training “refreshers” to team every 6 months (Including key apps and platforms: Oracle, MBI, Omali, QV, HighRadius, Excel).
• Provide training and guidance to team members with daily activities as needed
4. Escalation Handling:
• Assist the team with resolving escalations and complex issues.
5. Warehouse Projections:
• Collaborate with other Team Leads and managers to generate warehouse projections twice a week to ensure efficient resource allocation (DC labor, dropped trailers, small parcel carrier capacity, etc).
6. Audit support:
• Ensure CSRs are meeting audit deadlines and assist in locating missing documents.
Key Attributes & Skills:
• Minimum 4 years of experience an order management lead in a CPG company
• Proven ability to develop innovative solutions for increased productivity
• Results oriented, focused on the outcome for the team and the company
• Strong interpersonal skills; able to effectively influence and lead others
• Strong Microsoft Excel skills
• Excellent communication skills both written and verbal
• Ability to work well under pressure in a fast-paced environment
• Well organized and strong multi-tasker; able to manage priorities
• Data analysis and problem solving
• Cross-functional collaboration
• Project management
Education and Experience:
• A university degree; preferably Commerce
• 4+ years of experience coaching and leading a team
• 3+ years of experience working in retail or wholesale environments
Location: Mexico City- Santa Fe Region
Hybrid: 3 days a week in office
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
- Lead us to be “RARELY SATISFIED”
- Make things better each day; “PROGRESS OVER PERFECTION”
- Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
- Deliver something great; “WINNING IS A TEAM SPORT”
- Be clear and honest, “COMMUNICATING FOR IMPACT”
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SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]
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What the Team is Saying
What We Do
SharkNinja redefines fast-paced. Bringing new, complex products to market in new categories every six months is not for the faint of heart. As a result, the talent that comprises our workforce is intelligent, committed, creative, and resilient no matter which department you call home. Everywhere you look here, you see the best of the best.
What makes SharkNinja unique is our method – almost a proprietary intensity – that is shared from top to bottom and produces incredible results. Ours is a winning team that creates the opportunity for anyone to be a winner. It’s a place where we can all (and are expected to) test, fail, learn, win, scale, and do it fast without ego. It’s not easy here by any stretch, but when you see that product that was just a sketch on a slide six months ago and is now on Amazon getting rave reviews, you can’t help but think, ‘Wow, look what we did together.’ If you like that feeling, then SharkNinja might be the place for you.
Why Work With Us
Whether your passion is engineering, designing, marketing, or developing, at SharkNinja you’ll find we’re all about people. We work together to create world-class products that delight our consumers. Building an admired consumer products problem solving engine is hard; we do it better than others by operating differently.
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SharkNinja Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid 3 days a week. Please speak with our recruiting team for specific details on hybrid work.
