Order Management Coordinator

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
Order Management Coordinator
Leeds / Hybrid - 3 days per week from our office (LS15 8ZB)
What you'll do:
As an Order Management Coordinator, you will be responsible for overseeing the successful delivery of sales orders to meet SharkNinja clients' expectations, provide customer service to our retailers and internal stakeholders as well as perform general administrative tasks. You will be interfacing with freight providers, 3PL providers, and various clients. The successful candidate will maximise customer service levels, while driving reduction in lead-times and operating costs.

• Processing Purchase Orders
• Recording and Tracking and Reporting on order status
• Pricing validation
• Validate inventory availability and allocation
• Securing delivery date and time via client central booking
• Follow the order fulfilment process until successful completion
• Monitoring and resolving any system discrepancy
• Owning the client requirements from an operational perspective
• Coordinate and monitor supply chain operations
• Overseeing successful processing of purchase and sales orders
• Communicate with suppliers, retailers, customers
• Plan and track shipments according to customer requirements
• Keep logs and records of warehouse stock, executed orders
• Prepare accurate reports for management
• Facilitate the shipping of products from one destination to another
• Take steps to avoid delays or quality issues
• Drive continuous improvement

What you'll bring

• Previous Logistics experience is preferable, however a good attention to details and being a 'team player' are equally important. IT literacy and the willingness to learn are also relevant.
• Advanced excel and strong IT literacy, ideally including ERP systems
• Drive, ambition and enthusiasm to deliver results and progress within the organisation
• Ability to work in a fast-paced, deadline driven environment
• Resourceful, well organized, highly dependable, efficient and detail oriented with ability to take ownership, drive results, and manage projects to completion
• High energy level with ability to multitask and open to changing direction
• A willingness to learn and adjust with the ever-changing demands of a fast-moving business environment
• Good organizational and coordination abilities and ability to multi-task
• Strong attention to detail
• Excellent communication and interpersonal skills

#LI-HYBRID
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
For candidates based in China, please visit: https://sharkninja.com/candidate-privacy-notice/china/
For candidates based in Vietnam, please visit: https://www.sharkninja.com/candidate-privacy-notice/vietnam/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]