Please note: Our NA business operates on Central time but we are open to candidates in east coast time zones as long as you are able and comfortable to work around Central times now and again!
What we do:
Kognitiv enables leading organizations to form collaborative commerce networks, unearth value for their consumers, and markedly improve returns.
Founded in 2008, Kognitiv enables collaborative commerce through its proprietary technology platform and performance model for leading global brands to build their own peer-to-peer trading networks. In June 2020, Kognitiv and Aimia's Loyalty Solutions companies came together to create a technology-forward business, employing over 500 people across 20 countries worldwide. With 200+ clients and partners in more than 50 markets globally, Kognitiv brings to life a world where brands work together to create new opportunities for less, gain direct access to new audiences, and create network effects where everyone wins, all the time.
About the Role:
With our Head Office in Toronto and global offices in the US, UK, EMEA & APAC we are growing our Application Management Services team and looking for a Regional Director of Application Management Services to join our high performing team in the US.
Our Application Management Services team plays a critical part in the ongoing success of our business - as the Regional Director of Application Management Services, you will focus on managing a team of resources in the US as well as managing our service offering to clients that will include configuring our loyalty technology system, setting up new clients or new client programs and support of internal and external stakeholders.
We are looking for a pro-active team member to partner with existing clients and support the onboarding of new clients and programs. You will be a self-starter and have experience with the configuration of SaaS applications and leading teams, in addition to a strong technical understanding and interest to learn and lead.
Responsibilities will include (but not be limited to):
- Managing, coaching and supporting a team of resources in the US.
- Performing the configuration of our SaaS loyalty application and supporting clients with new and existing programs from a technology perspective.
- To collaborate effectively with others to deliver against project KPIs
- To effectively manage internal and external relationships and stakeholders
- Assist in quarterly and annual meetings with clients to discuss the performance of services, value delivered and future plans/recommendations.
Who are you?
You are a self-starter that has managed a team and has an understanding of SaaS technologies. You will have a strong background in system configuration and in working with internal and external stakeholders to achieve positive outcomes both from a business and technical perspective.
Your proven success in resource management, technical configuration and an interest to learn a new technology will enable your success in the role. You have solid technical experience in a service focused organization and ideally consultancy background. As a bonus, you will have experience with loyalty applications and/or loyalty programs.
You will thrive in working in a fast-paced environment, rolling up your sleeves and getting involved in a very hands-on way and you are tech savvy! You will be a balance between a practical, hands on mindset with a creative business acumen with an entrepreneurial spirit.
- At least 5 years of related technical and configuration experience
- Excellent computer literacy and a solid knowledge of IT infrastructures, technology product and database designs
- Strong knowledge and experience of project process gained through 8+ years of project/account management
- Experience in a technology driven business including consulting, SaaS, PaaS and other software technology driven businesses
- Experience managing a team of professional resources with outcome driven objectives
- Experience working with and presenting to decision makers and/or executive
We are a passionate, innovative organization with just over 500 team members globally and we are looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role: get in touch!
Here at Kognitiv, we don't just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. We always welcome international candidates to apply providing they are eligible to work and live in the US.
Top Skills
What We Do
Founded in 2008, Kognitiv enables collaborative commerce through its proprietary technology platform and performance model for leading global brands to build their own peer-to-peer trading networks. In June 2020, Kognitiv and Aimia’s Loyalty Solutions came together to create a technology-forward business, employing over 500 people across 20 countries worldwide. With 200+ clients and partners in more than 50 markets globally, Kognitiv brings to life a world where brands work together to create new opportunities for less, gain direct access to new audiences, and create network effects where everyone wins, all the time.
Kognitiv is headquartered in Kitchener, Canada, with team members in Canada (Waterloo, Mississauga, and Kitchener), Argentina (La Plata), Australia (Melbourne and Sydney), Austria (Vienna), Hong Kong, India (Bengaluru and Pune), Japan (Tokyo), Malaysia (Kuala Lumpur), Singapore, UK (London, Manchester, and Bournemouth) and United States (Charlottesville, Minneapolis and Newark).
