Manager / Senior Manager, Marketing Strategy and Operations

Transparent Partners is an independent consultancy that specializes in enhancing customer experiences through a marketing lens. Our goal is to identify the unique mix of data, technology and operational processes that will empower brands to thrive in the ever changing marketing landscape.

Practice Overview

The Marketing Strategy and Operations practice is a mix of Client Service, Business Development and Operational Support. MSO practitioners:

Ownership: Possess the leadership capacity to hold all parties accountable. This includes self-accountability to maintain end to end ownership of projects, ensuring budgetary goals are achieved.  

Credibility: Relentlessly pursue the development of client relationships, striving to reach trusted advisor status. Earning client confidence through demonstrated ability, constantly adding value and repeated examples of dependability.  

Leadership: Are big thinkers who can guide our clients to new heights by providing strategic thought leadership. Unafraid to challenge the status quo and offer up bold, disruptive ideas.

Empathy: Attack problems from the client’s point of view and keep their interests, attitudes and priorities top of mind. Seeking to understand through focused listening and serving as a client’s voice to third parties.   

Clarity: Make the complex understandable by simplifying technical jargon, decluttering broken processes and eliminating ambiguity. Carefully articulating and crystallizing recommendations through a collaborative and iterative process.

Curiosity: Maintain an innate desire to learn - both the client's business challenges, and emerging trends and capabilities to better inform the approach. Asking thoughtful questions that reveal opportunities.  

Position Overview

This position contributes to business growth through the creation and maintenance of client relationships. They are responsible for gathering and synthesizing client inputs, identifying key areas of opportunity, organizing and aligning the organization around a clearly defined vision and ultimately, delivering results. The MSO Manager must understand category dynamics, client-specific challenges and emerging capabilities within the marketplace.  They manage all client communications- weekly status, ongoing email discussions and deliverable presentations as well as cross-functional resources required to deliver the project in-full. 

Position Qualifications

• 4-year college degree in a related field, MBA a plus
• 5+ years of Agency, MarTech/AdTech or Brand experience
• Understanding of budget planning and management 
• Ability to take initiative and work in collaboration with internal team as well as external partners (brands, agencies and platforms)
• Proven history of successfully managing projects and accountability across various cross-functional teams (marketing, product, engineering, finance)  and meeting timelines
• Demonstrable experience actively participating in and facilitating meetings (internal and client facing) with intention and end goal in mind
• Experience developing work back schedules used to guide a cross-functional team toward a common end goal, keeping in mind the time, effort and dependencies required to get there
• Ability to actively listen, demonstrate understanding and distill and disseminate that information appropriately across relevant parties 
• Excellent time management and organizational skills with an eye for detail, while being able to see the big picture and keep the end goal in mind
• Strong communication skills – both written and verbal
• Capable of simplifying complex concepts for broader group understanding
• Demonstrable experience supporting, managing and/or implementing strategies around data or technology solutions
• Experience building relationships across a distributed workforce
• Capable of maintaining a professional demeanor, representing our company values during challenging interactions and fair when making decisions
• Demonstrates flexibility, eagerness to learn and genuine desire to contribute 

Responsibility: Relationship Management

• Be the primary point of contact for both internal and external stakeholders- developing relationships with targeted stakeholders inside client, agency and platform organizations
• Know the client inside and out. Use all available resources to develop a deep level of knowledge about the client including financial results, recent announcements, categories in which they compete, organizational structure, external factors influencing their business, and business goals
• Develop a deep level of trust across key accounts, customer stakeholders and executive sponsors
• Help to manage internal/external expectations- mitigating risk and escalating concerns where appropriate

Responsibility: Account Growth and Development

• Set the strategy and structure for multiple work streams 
• Understand client expectations; ensuring quality, setting the structure, vision and narrative for all client outputs to meet those needs 
• Work with Accounts senior leadership to identify and create new opportunities that will drive ROI for our clients

Responsibility: Deliverable Excellence

• Collaborate with Project Manager in development of project plan to ensure client goals are being met
• Partner with cross-teams to synthesize discovery findings into client deliverables and work with technology, data and leadership team to present recommendations to clients
• Work with the Account Lead to craft the “story” around key deliverables ensuring the relevance and impact of findings is understood and actionable  
• Ensure materials are reviewed and internal alignment gained to enable successful client delivery

Responsibility: Risk Management

• Proactive identification of risk and coordination of resolutions across internal and external teams

Responsibility: Prospecting and Business Development

• Support business development efforts in establishing new client partnerships 

Responsibility: Organizational Development

• Help maintain, inform and improve upon internal process flows and governance
• Develop a deep level of trust across internal disciplines and contribute to the success of the work stream delivery 
• Play an active role in supporting advancement of Transparent internal goals to educate and advance our collective expertise
• Contribute to Transparent’s branding and awareness efforts through content creation, social marketing and event participation
• Continued focus on educational and network development opportunities

Benefits

• Competitive salary + bonus opportunities
• Health, dental, and vision coverage 
• 401k with match
• Fully-remote or hybrid work environment

A senior prefix may be applied if an individual has demonstrated ability to: 

Team Manager | Effectively manage other team members by delegating work as appropriate, providing constructive feedback routinely, and creating targeted opportunities for professional development

Account Strategy | Ability to develop and execute against strategic account plans to strengthen our client partnerships and grow business relationships

Growth Management | Contribute to business growth and development by establishing relationships through trust and integrity, proactively surfacing gaps, and identifying opportunities

Decision Maker | Identify priorities, how to create head space and teaching others how to best manage their own time and utilize their geniuses to drive great work outputs and client relationships

Thought Leadership | Deliver value to the Transparent organization by applying learnings from continued education and training programs that directly improve our ways of working, processes and procedures 

Concurrent Responsibilities | Successfully manage project plans for various work streams across multiple accounts at a time 

Our people and culture

At Transparent our goal is to promote an inclusive, equitable, and diverse environment to foster a sense of belonging. We believe that creating an inclusive environment is paramount in driving innovation, creativity and value for our clients and our people. All applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background.

Transparent Media Partners, LLC is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. 

If there are any further questions, please contact: [email protected]