Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
The Operations Transformation Analytics Manager will be responsible for leveraging data from across the entire business to drive operational efficiency and effectiveness. You will identify friction points within business processes and the member experience, quantify impacts & drivers, and partner with the Operations teams to address and improve processes and procedures through meaningful project initiatives. You will be supporting our production managers in Service, Sales, Collections, Banking, and Back Office distributed across multiple channels including Phone, Email, Chat, and SMS. Your work will help strengthen LendingClub’s value proposition and directly impact the experience of millions of LendingClub Members, and the work of hundreds of your front-line coworkers. If you find yourself constantly asking the question “Why?” and are always looking for ways to “make it better next time”, we would love to hear from you!
What You'll Do
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Help stakeholders and leaders to understand and define their business problems to identify opportunities to improve processes, enhance analytics and reporting, and deploy automation and new tools to increase operational efficiency and effectiveness (i.e. lower risk, increase revenue, decrease expenses).
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When needed, work with the analytics team to build new data layers and views to gain insight into the business problems.
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Take projects from conception by utilizing a data driven/ROI approach, through research, implementation, and presentation of insights to senior leadership and key partners. Gather and incorporate feedback and lead laterally/upward to gather buy in and drive forward.
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Work with partners and end users, including business counterparts and engineering, to understand dependency trade-offs that affect Lending Club Operations. To achieve these goals, work with teams such as credit risk, data scientists, operations, ops strategy, marketing, design, and engineering.
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As appropriate, design and develop data pipelines and build self-service tools and dashboards that address potential future requirements, not just today’s needs.
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Manage multiple ongoing projects simultaneously while working with stakeholders to understand and set priorities/expectations
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Be a touchstone of expertise for all things related to the Operations associates’ and members’ experience. Fingers on the pulse, and eyes on the horizon to identify ways to make their lives easier
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Support your fellow analysts as needed to boost the efficiency and effectiveness of their solutions
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Be at the forefront of the latest technologies such as AI, evaluate processes, and recommend new technology to assist with effectiveness and efficiency initiatives
About You
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Strong analytical and organization skills, with the ability to compile, analyze, summarize, and gather actionable insights from large amounts of raw data using BI tools
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Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities.
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Top-notch written and verbal presentation skills with the ability to wow your audience with deep analytics and convincing recommendations.
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Excellent proficiency in data visualization tools (Tableau development experience a strong plus).
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Advanced Excel Skills (e.g. advanced functions, named ranges, macros, pivot tables, data connections, etc.).
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2-4 years of practical analytics experience
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Bachelor’s degree in a quantitative discipline or equivalent experience. Master’s preferred
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Heavy experience in continual process improvement and optimization. Certification in Six Sigma/Lean/ISO or similar & formal RCA methods a plus
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Strong understanding of call center operations & metrics (i.e., AHT, Adherence, Occupancy, etc.) and underwriting productivity metrics (i.e., throughput, turnaround time, etc)
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Knowledge and usage of a scientific computing language (such as R or Python) and SQL is a plus
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Prior experience with financial services or customer analytics a plus
Work Location
Lehi, UT
We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays and Thursdays.
Time Zone Requirements
Primarily MT
Travel Requirements
If you need to travel for work, LendingClub will cover your travel related expenses.
Benefits
We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
#LI-Hybrid
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LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
Top Skills
What We Do
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. It is the only digital marketplace bank, and the first public U.S. neobank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals.
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