Operations Support

Job Description

We are looking for a candidate able to do operational support for the Local Connectivity team. This team is responsible for the daily operations of managing the clients' Local Area Network infrastructure.

Key Responsibilities:
Project Coordination:

• Assist in managing projects, tasks, and actions within the Service Group Local Connectivity.
• Conduct regular stand-up calls to monitor progress, identify roadblocks, and address issues.
• Organize and facilitate monthly Scrum Meetings to review project status, plan upcoming activities, and ensure alignment with team objectives.
• Engage with Service Architects and Service Owners to discuss and track specific projects, tasks, and actions, ensuring they are completed on time and within scope.

Administrative Support:

• Provide day-to-day administrative assistance to the Local Connectivity team, including managing calendars, scheduling, and coordinating meetings.
• Help prepare and manage documentation such as reports, presentations, meeting minutes, and correspondence under supervision.
• Maintain task boards and ensure team members are effectively using the task system, providing transparency on the progress of tasks.

Communication:

• Serve as the primary point of contact for the Local Connectivity team, handling incoming and outgoing communications, including emails.
• Assist in sharing the achievements of the Service Group Local Connectivity on various internal platforms, including Viva Engage, websites, emails, and Sways, under the guidance of Service Owners.
• Help ensure key stakeholders within the business are informed about the group's progress and successes.

Data and Documentation Management:

• Help keep information and data updated across various formats, ensuring accuracy and accessibility.
• Document stand-up calls, Scrum Meetings, and other key discussions to provide clear records of decisions and action items.

Issue Resolution Support:

• Provide support to IT Service Owners and Regional Service Managers, ensuring that operational goals are met.

Qualifications

Required Competencies:

• Scrum Mastery and Agile Knowledge: Basic experience as a Scrum Master or in a similar role, with a good understanding of Kanban practices.
• IT Infrastructure Knowledge: Understanding of IT infrastructure, with a focus on the Local Area Network infrastructure.
• Project Coordination: Some experience in coordinating tasks and supporting project management activities.
• International Team Collaboration: A strong team player with a positive attitude and high energy, able to work effectively with virtual or remote stakeholders, from international, culturally diverse, and cross-functional environments.
• Communication Skills: Good communication skills with a customer-oriented approach.
• Problem-Solving: Strong creative and effective problem-solving skills.
• Prioritization and Multitasking: Ability to prioritize tasks and manage multiple responsibilities effectively.

Service Requirements:

• Office 365, SharePoint, and Microsoft Project: Visible proficiency in these tools.
• Agile Methodology: Awareness and understanding of Agile principles and their practical application.
• ITIL Framework: Basic understanding or awareness of ITIL principles.
• Service Deliverables: While achieving the above Service Overview, Siemens considers the capacity to effectively produce the following deliverables as of utmost importance:
• Regular updates and reports on project progress.
• Management of Kanban boards
• Documentation of stand-up calls, Scrum Meetings, and other relevant discussions.
• Help in creating communication materials for sharing achievements on various media platforms.

Soft skills:

• Advanced communication and presentation skills, both written and verbal
• Good negotiation skills.
• Business-fluent in the English language (speaking and writing).