Operations Support Specialist

PRIMARY FUNCTIONS:

Assist with maintaining inventory levels.  This includes credits returns, salvage process, and hearing aid replacements.

Assist with order entry function and perform other clerical duties.

Assist with Repair/Remake/New Order, Prepare Invoicing, Packing, and Waybill.

AREAS OF RESPONSIBILITY AND AUTHORITY:      

• Communicating with our US business units with backorders and new product launches.

• Handling credit returns and complete return process to GN ReSound (Malaysia).  Liaison with China and Bloomington to ensure alignment with corporate standards

• Assist with data entry functions of the Order Entry Operators:  Open receiving bags, Repair, Remake, New Order, Credit Return, and Filing.

• Assist with invoicing and packing of repair, remake, and new orders

• Receive shipments from internal and external suppliers

• Completing stock consumption in Navision, as required

• Ordering manufacturing components, production supplies, and maintaining sufficient stock as required and requested from Production.  Order requests are sent to Bloomington ROC.
• Perform the primary functions in a timely and efficient manner.    

EDUCATION:                                                  

High School Diploma or equivalent.  Navision training. 

EXPERIENCE:                                                 

At least 2 years clerical, typing and/or key punching experience with an 80% efficiency rate and low rejection rate. 

KNOWLEDGE SPECIFICATIONS:                  

• Demonstrates a high attention to detail, ensuring the accuracy of work completed.

• Exercises good judgment in making decisions, considering all the available sources of information and alternatives.  Expresses clear and rational reasons for taking a decision.

• Maintains quality standards in the output produced.

• Must understand department structure and point of contact.

• Proposes new and original ideas, approaches and solutions to problems.

• Must conform to and understand proper safety regulations regarding processes within the line.

• Effective communication skills both verbal and written and basic computer skills (Microsoft Applications).

PHYSICAL REQUIREMENTS:                         

Prolonged sitting and lifting items

WORKING ENVIRONMENT:                          

Office and lab manufacturing environment.