Customer Support Specialist - Financial Technology Solutions and Payments

Euronet seeks to employ a dynamic Customer Support Specialist who will work on , a newly structured and growing product development team.

The successful candidate will play a crucial role in customer service operations for an exciting greenfield project, building the next big thing on wallets & payments. Combining the stability and global reach of a financial services leader with the innovation and agility of a start-up. A unique digital ecosystem of individuals and businesses who enjoy mobile - based, low-cost digital payments, and a rich set of loyalty services. Throo's product roadmap envisions a world of exceptional benefits for consumers and businesses alike.

Key Responsibilities:

• Contribute to the setup, implementation and continuous improvement of customer care processes mainly through digital channels, including the handling of disputes/chargebacks and refunds.
• Organize second-level support and back-office operations and support the general operational tasks of the Division.
• Collaborate with cross-functional teams to resolve operational issues and streamline processes for enhanced proficiency.
• Contribute to organizing projects and tracking the progress of tasks.
• Participate in testing of new products and services.
• Stay informed about industry trends and best practices, contributing innovative ideas for continuous improvement.

General Requirements:

• University degree in Finance, Business Administration or Science.
• Minimum 4 years of experience in customer support roles.
• Fluency in English language (written & verbal).
• Familiarity with digital tools and applications for collaboration/organization.
• Strong customer focus with experience in digital support, preferably in e-payments/fintech industry is a plus.
• Familiarity with digital payments regulations is a plus.
• Must have legal right to work in the European Union without a visa sponsorship needed.

Competencies:

• Excellent communication and collaboration skills.
• Results - oriented personality, self-starter, driven my delivering high quality results.
• Strong analytical skills with attention to detail and problem-solving mindset.
• Team player with the ability to work independently.

• Work in dynamic, stable, international environment.
• Excellent career prospects within a dynamic and multinational organization with leading position in the market and ambitious expansion plans.