Operations Service Delivery - Analyst

Job Description
J.P. Morgan Fund Services provides services including Fund Accounting, Financial Reporting, Investment Operations, and Transfer Agency to mutual and pension Funds. The Fund Accounting Operations Service Delivery Team is a department within the Fund Services Operations team that houses client facing professionals that support our day to day service delivery to clients.
This is a Professional 502 position in Fund Accounting Operations Service Delivery team, a key position as a Client facing contact supporting the Fund Accounting Teams.
Core responsibilities:

• Be a key point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.
• Build a stable relationship with the client to support key interactions and seamless escalation.
• Be responsible for the timely accurate completion of client reporting
• Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
• Investigate, document & remediate errors or issues impacting the client.
• Provide timely accurate responses to client queries.
• Ensure the service quality that is delivered to clients is of an excellent standard
• Represent Fund Accounting across service and change discussions.
• Co-ordinate and participate in Fund Accounting service reviews with the Client.
• Maintain an excellent and interactive relationship with internal partners including Client Services, product and Transfer Agency.
• Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.

Key Responsibilities of the Operations Service Delivery Team:

• Client facing subject matter expert for Fund Accounting service delivery impacting matters.
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
• Client reporting.
• Client query management
• Maintain service plan and issue log.
• Participate in Fund Accounting operations fast board meetings.
• Ensure adherence to the Client SLA.
• Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.

Skills/attributes & required experience:

• A strong sense of ownership and responsibility.
• Excellent client facing skills.
• Fund Accounting experience.
• Ability to work with other products (Transfer Agency, Financial Reporting, Tax Services).
• Strong organizational and time management skills.
• Ability to interact efficiently with Clients and effectively manage client expectations.
• Knowledge of key operations controls & workflow.
• Strong written and verbal communication skills.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.